Caliber - Seattle - Magnolia
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It would’ve been nice to know that the insurance would require the cheapest acceptable options to be done during the repair. If I would’ve know that I would’ve happily paid for the OEM part upgrade to improve bumper fit. Otherwise great experience, quality paint job and communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent high quality assistance and service from everyone at Caliber.
Customer Service - 5.0/5.0 -
Service Agent Mac was fantastic throughout my car rehab!
Returned Clean
Likely to Recommend - 0.5/5.0 -
Definitely not since our car not being taken care of during the repair process
Repair Quality - 0.5/5.0 -
Our experience with Caliber Collision was horrible. We brought our car in for a repair coordinated through Progressive Insurance, and the process took roughly three weeks to complete. When we picked up the vehicle and got it home, we noticed prominent scratch marks on the front seat dashboard that were not there before the repair. Before drop-off, we had submitted a video to Progressive clearly showing no damage in that area. Despite this, Caliber Collision repeatedly pointed to two photos as evidence: one taken at drop-off and another taken ten days later — with no documentation in between. When we raised concerns, we were first told the discrepancy was due to poor lighting. We also noticed, based on their own photos, that tools and materials had been left on the front seat during the repair, and that the interior did not appear to have been covered or properly prepped to protect it during the work. Given this, there is a strong likelihood the damage occurred during the repair process. Despite the video evidence showing no pre-existing scratches, Caliber Collision continued to insist the damage was there beforehand. We escalated this issue through every level of management and back and forth email and text messages for 1.5 weeks— the repair team (Mac) office manager (Ana) general manager (Monica) and regional manager (Taylor) — and at no point did anyone take accountability or offer a satisfactory resolution. The consistent lack of ownership at every level was disappointing and, frankly, hard to believe from a company of this size. We will not be returning to Caliber Collision, and we cannot recommend them to others. Based on our experience, they do not take adequate care to protect your vehicle during the repair process.
Customer Service - 0.5/5.0 -
Same answer as previous question
Returned Clean
My Experience - 5.0/5.0 -
We appreciate the attention to detail.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent service. They kept me informed all along the way. When I picked my car up, they reviewed with me everything that had been done on the car to make sure that I was fully satisfied with their work. I would certainly return to this shop if I ever needed work done on my car again. Which I hope never happens lol.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent service.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Mac and Brad were great and took the best care of my vehicle!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Brad and Mac’s team are the best!!! Always efficient, communicative and friendly!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
10/10 experience, would bring my wreckage here again
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing job
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Amazing service and customer relations from Mack in the Seattle Magnolia branch. Would highly recommends.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
This was my fourth repair service with the Magnolia Caliber Collision repair.
Repair Quality - 5.0/5.0 -
Exceeded excellent customer service, quality repairs, and reasonable cost.