Caliber - Shawnee
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
There is still a bit of bumpiness when I'm going around 60 mph, but everything else seems fine.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for making this experience so easy. Communication about the repairs was excellent and the quality just as good! Last, I appreciate the fact that my car looked better after your care. It was cleaner as well. Bonus! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Definetly
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Seamless service
Returned Clean
My Experience - 5.0/5.0 -
I appreciate the updates and progress reports that came forth while under repair. I did not to call as these reports were volunteered. Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
Ryan was great and kept me informed all the way.
My Experience - 0.0/5.0 -
Well, first off my truck‘s not done. I can go on and all about all the issues the experience that I had or I’m having still I guess since the truck is still there. I would like a call from somebody from caliber that wants to talk to me instead of tell me what they know or what they wanna tell me you have my information. Simply put I do not like being lied to, misled, the way I have been treated It’s totally eye-opening to me. Took a month longer than I was told a month and I’m trying to run a business with this truck, but Travis doesn’t care your regional manager doesn’t care and your general manager at the location definitely didn’t give a shit. I was told my truck was ready on Monday. Basically everything they touched on the truck is incorrect. I would much rather had my truck wrecked and going to a shop then to get it back the way I got it back now. I got a bunch of new parts that are installed incorrectly painted incorrectly, not fitting correctly, my truck barely made it home. It wasn’t running right. But they sent me out of there like that. Travis your regional manager was in such a hurry to get me out of there and I specifically asked him to make sure my truck was right before it left and it was far from right.I called your general manager at the location Harrison within five minutes of leaving communicating the truck wasn’t running right, he told me to drive it home it would be OK. Well, it wasn’t and it’s a mess and now it’s back in your hands the day after I got home and got sent right back on a flatbed tow truck at your expense. just to have you guys pick it up Tuesday with a tow truck. Very horrible experience I would say the worst I’ve ever had with a company. And I’m still living and I don’t want Travis your regional manager calling me because he wants to just talk and he’s done nothing for me except create more issues. He’s not handling his job. He’s not managing that shop for sure. Got enough information from other people to tell me that some a caliber I’m outside. His boss won’t respond either. He’s been on many emails and not said a word. I’ve asked for a response from him and he has not. So if there’s someone a caliber who really does care I would like them to call me.
Likely to Recommend - 0.5/5.0 -
If Caliber would have repaired my truck correctly, completed the repairs on time or at least communicated along the way! This has been an awful experience that no one should have to deal with.
Repair Quality - 0.5/5.0 -
Horrible communication, service, and workmanship. I had to get my truck away from caliber in Shawnee they were holding it hostage! Once I was able to I brought it home it wasn’t running right body repairs and paint looked really bad but I made it! Caliber then towed it to a different caliber location . Stupid way but that is what they did! Caliber has had my vehicle now for over 2 months ridiculous, wrong way to treat a customer I have been misled, lied to in my eyes bad people, bad company! Joe
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
It took them 2 months to fix a couple of scuffs and scrapes on the back of my car. Then I received my car with a broken windshield. That wasn’t there when I dropped the car off in the beginning
Customer Service - 3.5/5.0 -
They were nice enough. But they weren’t that great with keeping me updated.
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0 -
no issues
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very professional. Quick service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
The repair took too long to complete, but you did cover the excessive rental charge.
Customer Service - 4.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
One scratch was left on the car, but they fixed it free of charge! Repair took a few weeks longer than expected as well. Overall, good experience though!