Caliber - Shorewood
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Very professional, quick turnaround, and guaranteed work as long as I own my vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Easily the best body shop experience I’ve ever had.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
A job well done.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I'm pleased with the repairs that were completed on my vehicle. The work was well done and looked original, like new. I received updates on the progress and the work was completed on the date promised. Customer service and communication was great!
Customer Service - 5.0/5.0 -
It was great! I was able to speak with the rep.handling my repairs each time that I called.
Returned Clean
My Experience - 5.0/5.0 -
I am satisfied with this professional job done at Caliber Collision, fixed as promised and very well done. Not any complaints about the job done to my Honda Accord.
My Experience - 5.0/5.0 -
The receptionist is really nice. The guys that work at the desks are very helpful and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thanks for prompt and courteous updates. Nice job on repairs and calibration.
Customer Service - 5.0/5.0 -
Courteous
Returned Clean
My Experience - 5.0/5.0 -
Caliber handled my repair in timely manner. I appreciate how they kept me up to date during the duration of my repairs. Customer service from the front desk to the estimator Larry was always professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a wonderful job handling my hail damage repair. They were great to work with. I would recommend them to do work on your vehicles.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good service and good work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good work and good service staff is very good
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Car looked good when I received it. The only small disappointment I was told for 4 days it’ll be ready tomorrow. I didn’t get a rental car cus I was told it’ll be a specific day.
Customer Service - 4.5/5.0 -
I had to reach out a few times cus no one reached out to me. But overall they were great.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would definitely recommend them to friends and family
Repair Quality - 5.0/5.0 -
Was very happy with the work that was done on my vehicle.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very friendly workers and car was done ahead of time given
Likely to Recommend - 0.5/5.0 -
See above
Repair Quality - 1.5/5.0 -
Car returned to me with two driver's side turn signals not working. Forced me to take car to the dealer. Dealer corrected the problem--Caliber had failed to reconnect two turn signal circuits that they had disconnected. An elementary mistake that should not happen at a professional body shop. Cost to fix was over $500. Not to mention my time and gas expense back and forth to the dealer, which was not reimbursed. Will not do business again with Caliber Collision.
Customer Service - 1.5/5.0 -
Service Advisor told me that the dealer reported a history of failed turn signals with the 2023 model Lincoln Nautilus. Not true. The dealer told me just the opposite. The dealer's Svc Mgr researched it and found no trend of such a problem. So not only did Caliber render substandard workmanship, but it also was dishonest in its excuse for the shoddy job.