Caliber - Snohomish

4.9 (3,341reviews)
98%
1410 Bickford Avenue,  Snohomish,  WA  98290
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (3,341)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting frequent text updates that kept them informed throughout the repair process. The quality of repairs was a standout, with numerous customers noting their vehicles looked brand new or better than expected upon return. Timeliness was another strong point, as many repairs were completed ahead of schedule, often surprising customers with early completions. Staff professionalism and friendliness were frequently mentioned as making stressful situations much easier. A few customers noted areas for improvement, including inconsistent front desk interactions, occasional delays without proactive updates, and isolated quality concerns - all drawn directly from customer comments.
AI-Generated from reviews written in the last 12 months
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"This was, by far, the best auto service I've ever had. No other shop comes close to the professionalism and the quality of work. I ..." Read more
"... was put back together and. Looked like brand new. Repainted perfectly to match the undamaged parts." Read more
"I was treated very professionally and my expectations were exceeded. My car was repaired back to brand new status and they even vacuumed out the inside. ..." Read more
"... both my drivers side door and back left door and they look brand new, absolutely stunning." Read more
"The shop damaged my breaks. When they noticed a leak the sent my fiance away ..." Read more
"Communication was good every step of the way, my vehicle was fixed earlier than originally expected."
"... technician's that worked on the car all did a great job. The vehicle was completed ahead of schedule, looks great, and they took the time to go over ever minor thing ..." Read more
"... were not prepared for the car to be out for 2 weeks. We were told initially 3 days but it was 14 total. The fixed bumper and paint job looks great." Read more
"took a little longer than I expected but they got the job done and were very communicative"
"It took longer because of getting parts. But communication of delays was very good and car was ready when they said."
"Your consistent daily texts, the linked site with the cost break down, the accurate completion estimates, the friendliness ..." Read more
"I loved the communication they provided during the repair process! Plus, they finished a week earlier than they originally ..." Read more
"... Collision worked hard to get my car fixed quickly and did a great job keeping me updated with progress along the way." Read more
"The team was so fast, did an amazing job and communicated so well!"
"Much confusion and long periods without updates."

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The process of getting our car in and out of Caliber was quick and easy. It was our first time having damages to a vehicle and did not know where to go. Fortunately Caliber was nearby with Enterprise Car Rental next door. We called to schedule an appointment, dropped off our car and in a week it was ready for pick up. Shout out to Jeremy for communicating with us throughout the entire time! It was nice having text notifications about the status and where they were with the process. We definitely recommend using Caliber!

My Experience

I felt like me and my car were taken care of at the highest level. Brian was communicative along the way, which made the process as stress free as possible.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

The work was done quickly and looks nearly like nothing ever happened. I don't know if its possible to be 100% as good as new, but there seems to be some air leakage in the door seal when driving over 45 mph.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

A family member took my advice and took her car to Caliber

Repair Quality

It was a difficult repair but the team stayed on it until it was perfect

Customer Service

Everyone at the location did a fantastic job to make me feel welcome and to keep me informed every step of the way on the repair.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Exceptional customer experience, and exceptional workmanship!

My Experience

Thank you for the beautiful job you did on my car. I appreciated how i was kept informed every step of the repair and how quickly I got my car back. I would highly recommend Caliber and would use them again in the case of needing body work on our cars. Thank you!

My Experience

The car was done ahead of schedule. Jeremy kept me updated with estimates and schedule updates. I appreciated the efficiency. The car was washed and the mats cleaned. Job well done.

Likely to Recommend

Repair Quality

Jeremy was great, I appreciated all the updates.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Jeremy & crew at the Snohomish location did a great job with the repair and paint on my car…… Much appreciated! Thanks again 👍🏻👍🏻

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

This is our second time using this location for repairs and we have not been disappointed!

Repair Quality

It's like it never happened!

Customer Service

Service was great from all departments! Brian took good care of us and went above and beyond to meet our needs.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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