Caliber - Spring

4.8 (12,578reviews)
97%
3828 Louetta Road,  Spring,  TX  77388

In operation 29 years, 16 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
Honda
I-Car

Reviews (12,578)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional customer service, with staff members being described as professional, friendly, and helpful throughout the repair process. Communication stands out as a major strength, with customers appreciating daily updates via text messages and phone calls that keep them informed at every step. The quality of repairs receives high marks, with many noting their vehicles look brand new or better than before the accident. Timeliness is another positive aspect, with numerous repairs completed ahead of schedule. Customers value the thorough explanations provided, the coordination with insurance companies, and additional services like vehicle cleaning and delivery. The staff's patience, attention to detail, and willingness to address concerns contribute to high customer satisfaction and strong recommendations to friends and family.
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"Caliber did an excellent job. The Customer Service, Professionalism and the updates made the whole experience ..." Read more
"... extremely satisfied with the quality of the repair! The team at Caliber Collision did an excellent job—my car looks brand new again. They kept me updated ..." Read more
"Caliber Collision does excellent work and keeps the Customer updated with the status of ..." Read more
"... were completed with high‑quality workmanship and a quick turnaround, getting me back in my vehicle as soon as possible." Read more
"... work and frequent updates. I also appreciate that timeframe work was completed and that it was completed on time. Excellent service!" Read more
"Earlier than promised. Was a nice surprise"
"Early! Yay!"
"My car was ready 7 days earlier than promised."

Likely to Recommend

Repair Quality

Great job!

Customer Service

Maria and Johnathan were amazing! Very responsive, fantastic service, and extremely friendly. Will recommend this location for any repair needs. Thank you!!

My Experience

Excellent and easily finished a few days before promised.

My Experience

Kayla was fantastic great job

My Experience

Ms Stephanie and her team did an excellent job in the repairs to my truck. 5 stars across the board. I will recommend.

Likely to Recommend

Repair Quality

Customer Service

My Experience

I would like to let the manager or supervisor know that the receptionist should helped me at both drop-off and pick-up (I believe her name is Maria) really went above and beyond. She even helped me get my child's booster seat appropriately secured into the rental car, which was so tough! It took a lot of muscle and determination, and she did NOT give up!

Likely to Recommend

Repair Quality

Customer Service

My Experience

Eddy was great he followed up on a daily Custer service and service you provide is a blessing..Everything is perfect..Thanks again I will recommend you to all.

Likely to Recommend

I will diffinatly recommend over and over again

Repair Quality

You guys are the best in the game!.. My car looks brand new like nothing every happed.. C Customer service is A1..I will spread the word..Thanks again.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Edy was my service adviser and he made the repair go easy. Excellent communication, always answered the phone, extremely nice guy. Everybody in the office was nice including Maria. Best experience with wreck repairs I’ve had. I hope to not have to come back but if I do I’ll come back here

My Experience

Jonathan M. was excellent please extend my sincere appreciation for his commitment to Customer Service and Care. Dr Joseph Richardson.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

All communications were done through text, and the only time I spoke on the phone with someone was when I called to confirm the amount I was supposed to pay.

My Experience

Repairs were done quickly and completely. Friendly staff and great communication.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Excellent service. Very professional.

Customer Service

Very professional

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

I would use them again in a heartbeat.

Likely to Recommend

No problem referring them to anyone.

Repair Quality

Maria in customer service was great and very attentive. Stephanie Smith service advisor knows her stuff. She immediately located the damage and diagnosed why the backup sensors had been damaged and explained it through a talk and walk examination of the CRV.

Customer Service

From the moment I walked in I felt I was in good hands.

Likely to Recommend

Repair Quality

Edy did an exceptional job throughout the entire repair process. He was efficient, professional, and kept me informed every step of the way with great communication. The whole experience was excellent because of him. Thank you again for the outstanding service!

Customer Service

Edy provided exceptional customer service. He was professional, efficient, and kept me updated throughout the entire repair process. He made the experience stress-free, and I truly appreciate his outstanding communication and dedication.

Returned Clean

Likely to Recommend

Repair Quality

Very nice and informative

Customer Service

My Experience

Caliber collision made this whole process so smooth and simple for me. They kept me updated every step of the way and got the whole thing done in a promptly manner. Stephanie reassured me the moment we met and looked at my car. Ana and Maria were very nice and warm with their greeting when I walked in. I would definitely be recommending this place to others when needed.

Likely to Recommend

Repair Quality

Customer Service

My Experience

I have always trusted Caliber Collision Center. They do great work and it’s a company you can trust.