Caliber - Springdale - Elm Springs
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
There was white over spray found on my car, and a part on my car rear bumper is sticking out
Customer Service - 3.5/5.0 -
White over spray found on my car, and a part I asked yall to fix from the previous visit didn’t happen
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The communication was horrendous and gave the impression that the entire team was absolutely dragging their feet on my repair and couldn’t care less about getting my vehicle back to me. I had to call for any update I received and every single time someone told me they would call me to update me, they did not. Kregg, Caleb, and Cherry each individually told me at one point they would call me to let me know what to expect and not one of them followed through. In lieu of a call, my estimated pick up date would just be pushed out an entire week in the car wise app. Each time I called there seemed to be some extenuating circumstance for why my car wasn’t going to be ready when I kept being told it would be. After initially dropping it off and being told I’d be contacted in a few days, I had to call after a week had gone by because no one had called me, only to find out the car had just been sitting there and nothing had been done because someone quit and they were shorthanded. Each subsequent week, I called to make sure I’d be picking up on the date listed in the car wise app and was told it wouldn’t be ready by the given date for multiple reasons: more needed repairs were found, the AC machine was broken, we’re waiting on another part even though I had been told previously we were only waiting on the AC system to be recharged. Again, each time I called, I was expecting to pick up my vehicle the following day and no one was ever going to call me to let me know things had changed or what to expect. Finally picked my vehicle up yesterday only for it to start smoking after driving it for 5 minutes and being told they didn’t drive it to make sure the repairs were good to go and that it’s probably just oil burning off.
My Experience - 0.0/5.0 -
Some grease stains on the top of the door
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I really appreciated the employees helpfulness, knowledge and professionalism. Thank you for detailing the interior of my car! Greatly appreciated!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
You need more people like Caleb and Cherry.
My Experience - 5.0/5.0 -
Great customer service and excellent repair work.
My Experience - 0.0/5.0 -
The scratch area doesn’t match paint
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Dawna the store manager for Fayetteville covering for Springdale was amazing. Took over the repair last minute and got things done! Sheri was amazing every phone interaction that took place, never missed a call.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The woman at the front desk was very friendly and helpful. The man who gave the estimate and was assigned to my car was very helpful and professional. Thank you! My car looks much better!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service was good, timely, and done well. Staff were friendly, patient, and very helpful.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
great communication
Returned Clean
My Experience - 0.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The service was good. They just didn’t fix the side mirror damage and they put our car badge in the wrong place after repair
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
People, service, and workmanship are exceptional. They kept me informed and finished my car early. Thanks so much!!!
Likely to Recommend - 5.0/5.0 -
Caliber is really great!!!
Repair Quality - 5.0/5.0 -
Awesome customer service and my car looks great.
Customer Service - 5.0/5.0 -
Cherry at the front desk is super nice and helpful. Everyone there is terrific.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Other than the minor damage to my window tint customer service was excellent. I would like to be contacted so I seek a solution to the damage to my tint.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Work was done in a timely manner. Car looked like great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Pleasant people. Answered promptly.
My Experience - 5.0/5.0 -
Caliber went above and beyond to make sure my vehicle was back to normal!
My Experience - 5.0/5.0 -
I was honestly shocked at how good the repairs looked it looked and felt as if I got a new car almost. I was super happy about it!!! So far haven’t had any issues, given i just got the car back yesterday. But super thankful to Kregg and the team they did a wonderful job!!! You couldn’t even tell the accident ever happened !! Will definitely recommend your services to family/friends/colleagues!!
Likely to Recommend - 5.0/5.0 -
Hopefully no one needs to get a car fixed due to a collision, but I would HIGHLY recommend services with caliber collision to family/ friends/ colleagues!!
Repair Quality - 5.0/5.0 -
Extremely satisfied with how the repairs turned out!! So far no complaints on paint job, or anything else! The caliber collision team did a great job!!!
Customer Service - 5.0/5.0 -
the receptionist is very nice and helpful. Kregg was awesome with updates and was able to answer any questions I had.! I had a great customer service experience!