Caliber - Springfield
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you for keeping us updated with the progress of the repairs, that helped us with planning our days. The shop's hours are generous and allow us to drop off and pick up our car before and after work so that we didn't have to miss much work and allowed us to plan the pick up of the car around the children's after school activities. Pam at the front desk is phenomenal, to the point yet courteous. Josh walked me through the repairs, explaining in detail what I didn't completely understand in layman terms and patiently.
Likely to Recommend - 4.5/5.0 -
I realize that there are many customers, so I am actually very satisfied that it was 2 business days later than expected.
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0 -
Not very responsive. Was promised several times we would receive a call with a status update, but we had to call back each time to "pull" the information. Our representative here in Springfield was Joshua and we informed him that we were not happy with his lack of responsiveness to us. The repair work on the car was delayed twice, also.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Most convenient, fastest and nicest
Customer Service - 5.0/5.0 -
Awesome
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Very satisfied with repair!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very professional!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thanks for doing an excellent job and for finishing my repairs quickly!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was kept informed of the progress to repair the vehicle and it was completed ahead of schedule. The tech assigned to the car, Phil, was friendly, efficient and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very nice interaction with customers!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They were great, super responsive, kept me informed, made it quick and painless
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
Only because the communication wasn't the greatest, I asked for a price for getting my hood painted to match the rest of the repairs, this wouldn't have been covered by the insurance because it wasn't damaged, just minor rock dings- I never was called, I had to call days after I had dropped my car off (the major repairs were done at this point according to the text updates) and talk to someone who wasn't familiar with me or my car, he was nice enough to give me a price, I didn't end up having the work done...I also asked about replacing the undamaged headlight to match the brand new one, I was told that the shop would do a complimentary polish so that it would match (the old one was very yellowed with time, when I got my car back it looked silly because one headlight was brand new and one was yellowed and old- so they sent it back to the shop while I waited and polished it then....I'm very happy with the finished product but feel like some of the follow thru and communication between departments may be lacking
My Experience - 5.0/5.0 -
very fast, courteous service