Caliber - Sterling Rx
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I appreciated the consistent communication! Thank you!
My Experience - 5.0/5.0 -
The team did great work. I really appreciated all of the communication and updates throughout the repair process.
Likely to Recommend - 5.0/5.0 -
We have used Caliber before. Will go back again if needed.
Repair Quality - 5.0/5.0 -
Really well done and very good communication throughout the process.
Customer Service - 5.0/5.0 -
Very knowledgeable and great to work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Took a little time to sort out an electrical issue, but all is good now and the front of the car looks great
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
still up in the air right now.
Repair Quality - 3.5/5.0 -
Jose was great to work with, and I appreciated his help throughout the process. Unfortunately, my overall experience with Caliber Collision was disappointing. The repair took longer than I expected because the less expensive aftermarket parts initially ordered did not fit my vehicle correctly, and OEM parts ultimately had to be purchased to complete the job properly. I understand that issues can come up during a repair, but this significantly affected my confidence in Caliber Collision. I have used Caliber for approximately 20 years, so this experience was especially disappointing. There were also several issues when I picked up my vehicle that made me question the attention to detail and final quality-control process. I had requested some extra paint so I could touch up a few stone chips, but that was not provided. More importantly, when I arrived to pick up my vehicle, the battery was dead and the car would not start. Once it was started, multiple warning lights appeared on the dashboard. I then had to have someone else address the computer issues and clear the alerts. I am also dealing with a strong chemical smell inside the vehicle. After three days of driving with the windows down, the smell is still present. What makes this experience even more frustrating is that I picked up my vehicle immediately after attending my mother's funeral. The last thing I needed at that time was to deal with a dead battery, dashboard warning lights, and additional concerns about whether the repairs were completed and checked properly. Jose did a great job communicating with me, and my concerns are not directed at him personally. My concern is with the overall repair and quality-control process. After being a Caliber Collision customer for roughly 20 years, I expected to pick up my vehicle repaired, inspected, and ready to drive without additional problems. Instead, I left wondering what might go wrong next. I hope Caliber takes this feedback seriously and reviews its final inspection process before returning vehicles to customers.
Customer Service - 3.5/5.0 -
Jose was great to work with, and I appreciated his help throughout the process. Unfortunately, my overall experience with Caliber Collision was disappointing. The repair took longer than I expected because the less expensive aftermarket parts initially ordered did not fit my vehicle correctly, and OEM parts ultimately had to be purchased to complete the job properly. I understand that issues can come up during a repair, but this significantly affected my confidence in Caliber Collision. I have used Caliber for approximately 20 years, so this experience was especially disappointing. There were also several issues when I picked up my vehicle that made me question the attention to detail and final quality-control process. I had requested some extra paint so I could touch up a few stone chips, but that was not provided. More importantly, when I arrived to pick up my vehicle, the battery was dead and the car would not start. Once it was started, multiple warning lights appeared on the dashboard. I then had to have someone else address the computer issues and clear the alerts. I am also dealing with a strong chemical smell inside the vehicle. After three days of driving with the windows down, the smell is still present. What makes this experience even more frustrating is that I picked up my vehicle immediately after attending my mother's funeral. The last thing I needed at that time was to deal with a dead battery, dashboard warning lights, and additional concerns about whether the repairs were completed and checked properly. Jose did a great job communicating with me, and my concerns are not directed at him personally. My concern is with the overall repair and quality-control process. After being a Caliber Collision customer for roughly 20 years, I expected to pick up my vehicle repaired, inspected, and ready to drive without additional problems. Instead, I left wondering what might go wrong next. I hope Caliber takes this feedback seriously and reviews its final inspection process before returning vehicles to customers.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Very grateful for the excellent customer service. Great communication—I was always kept informed about the status of the work. Very fast and excellent work! Highly recommended. Caliber
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nice and clean job
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Prompt service and my jeep washed and vacuumed! 🙂
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Sam was a great customer service rep very polite very knowledgeable very helpful. Very efficient.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Sam diss a great job. Great customer service from Sam. Knowledgeable patient friendly.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks like the day I bought it from the dealer
Customer Service - 5.0/5.0 -
I’m totally satisfied. I was allowed to leave my car two days earlier than I was supposed to drop it off. The staff were very helpful.
My Experience - 5.0/5.0 -
Location: Caliber Collision 292 Lane court Sterling, VA Thank you so much to Jose and Roger for being so accommodating and for doing their best to attend to customers despite their busy schedules. They were both very compassionate, friendly, and professional. I truly appreciate their attention to detail and the way they took the time to explain the work that needed to be done. I am very pleased with their service and dedication. Thank you, Jose and Roger, for the excellent job and wonderful customer service!
Likely to Recommend - 5.0/5.0 -
Definitely highly recommend the Caliber Collision
Repair Quality - 5.0/5.0 -
Excellent job done by the crew specially Jose Portillo for explaining to me fully the job needs to be done with options. Also the receptionist Rodger who was extremely busy was very apologetic for being busy that day. Great people to work. Kudos to you all👏👏👏👏👏
Customer Service - 5.0/5.0 -
Very satisfied. Work on time as promised to the customers and communicate effectively to customers. Well done and very pleased with work done of Jose Portillo and his team.