Caliber - Suffolk - North

4.8 (1,073reviews)
97%
5637 Shoulders Hill Rd,  Suffolk,  VA  23435

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,073)

Likely to Recommend

Repair Quality

The only dissatisfaction I had was with the Geico auto damage adjuster. She didn't communicate with me very effectively. Outside of that I had an excellent experience.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Service was absolutely fantastic. With me only being in Virginia for only three weeks, they were able to fix my car just in time for me to leave. Zoey the representative that kept me up to date on everything was fantastic and professional about everything including to where I could pick the car up a day early along with having the rental turned back in for me. Incredible service and would highly recommend to everyone that I know.

Customer Service

As stated before Zoey kept me up to date with everything regarding my car.

Likely to Recommend

Repair Quality

Dave was great to work with. He was very personable, kept me up to date, and communicated often.

Customer Service

My Experience

Zoey kept me very well informed of the whole process and the car looks great!

Likely to Recommend

My whole experience with the shop was very positive.

Repair Quality

The work looks great. Zoey kept me informed during the whole process.

Customer Service

Zoey sent me texts and kept me well informed.

Likely to Recommend

Repair Quality

Zoey was awesome! She was informative and kept me up to date throughout the process. She was professional and poised.

Customer Service

Zoey customer service was suberb.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Always satisfied with your work and customer service. This is my third time receiving your service.

Customer Service

Returned Clean

My Experience

No comment

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

I have already told people about how great the experience was.

Repair Quality

Zoe was phenomenal, i'm keeping me informed of everything and making sure that my car ended up in pristine condition. The paint match was perfect to the rest of my car, which is hard to do with a red three stage pearl.

Customer Service

The minute I stepped into the shop, I could tell this is the place I wanted to be. From the ladies at the front desk to zoe, my adjuster, it was perfect.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

The service was really great from the resceptionist to the driver back to my house All the messages were on spot Thank You All looking good and operating good

Customer Service

She was really good to talk too and explained everything great

Likely to Recommend

Repair Quality

Customer Service

My Experience

Everyone was extremely helpful. Jacquie was above and beyond knowing I had to be at my Grandson’s graduation . I was kept in touch every step of the way and I’m sorry I don’t know his name but my car looks brand new. I will and already have told some people how great this experience was. Thank you so much for. We are at Graduation now thanks to everyone there!!!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Excellent service and attention to detail. Car repair was perfect and the color matched exactly to the color of my car. Great communication by informing me with current updates of repairs. A++++++ service

Likely to Recommend

I am recommending Caliber Collision to all my friends for the great work, the professional service, and how I was kept up to date on the progress of the repairs.

Repair Quality

Customer Service

My Experience

Excellent work

Likely to Recommend

Repair Quality

Repair were excellent

Customer Service