Caliber - Summerville - West

4.8 (163reviews)
97%
1642 Central Ave,  Summerville,  SC  29483
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (163)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, professional repairs, and excellent communication throughout the repair process. Many highlighted the frequent text and phone updates that kept them informed at every stage, reducing stress during what can be a difficult experience. Repairs were frequently completed ahead of the estimated date, which customers found impressive and appreciated greatly. The friendly, knowledgeable, and professional staff created a welcoming atmosphere, and several customers noted their vehicles were returned cleaner than expected. A small number of customers noted areas for improvement, including incomplete repairs, unresolved mechanical concerns, and occasional communication gaps, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"Great customer service, good communication, under promised on the timeline to completion, delivered complete earlier than anticipated. Came in on their ..." Read more
"Looks like nothing ever happened to the vehicle. Amazing job!"
"... was going through. Completed earlier than expected. Pleasant employees." Read more
"... Collision are courteous, friendly and professional. The repairs to my truck were flawless and looks like no damage ever occurred. Thank you!" Read more
"Great service and Really impressive workmanship"
"... made my appointment to picking up my vehicle. They under promised and over delivered on the timeframe estimated the repairs would be completed." Read more
"Everyone was very nice & professional Work was completed within a week 9 days ahead of promised completion date"
"... and well explained. I was updated daily by text. Car was completed way ahead of time. The car rental Enterprise made it convenient. Si ..." Read more
"My repair end date kept getting pushed"
"Parts took a little longer than expected but that was out of anyones control."
"... someone dealing with a car repair for the first time. I appreciated the open communication and frequent updates I received regarding my cars repairs while it was ..." Read more
"... with you all was exceptional. My car looks great and you kept me informed through the whole process! Excellent customer service and thank you for getting ..." Read more
"... staff is super friendly and a pleasure to deal with. I loved the frequent updates. Wonderful experience! Highly recommend! Vacuuming inside icing on the cake! ..." Read more
"Respectful personnel. Poor communication and seemed more interested in ensuring the work was done at their ..." Read more
"However, it was communicated through various phone calls as to why the date for the car got pushed back"

My Experience

My Experience

Everyone was very nice & professional Work was completed within a week 9 days ahead of promised completion date

My Experience

David Lewis did a great job. We appreciated his professionalism!

My Experience

Everything was great. The car looks beautiful. Melissa was very helpful and kept me informed on everything that was happening along the way.

My Experience

Very informative of the stage your vehicle was progressing.

Likely to Recommend

Good work

Repair Quality

They kept you informed of the stages the car was going through. Completed earlier than expected. Pleasant employees.

Customer Service

Friendly and professional.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Amazing job well done very efficient and professional I recommend them for any and all of your repairs 10 out of 10 !!! Thank you so much

My Experience

From minute one everything was smooth and well explained. I was updated daily by text. Car was completed way ahead of time. The car rental (Enterprise) made it convenient. Si very impressed! Thanks . Bill

Likely to Recommend

Repair Quality

Wonderful. I was kept informed every step of the way. Done fast.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Michelle (and Tammy) were wonderful to work with right from the very first phone call, they put us at ease. Michelle went over everything, answered our questions, and kept us up to date on our repair. It was also reassuring to know that we can always contact her should there be any problems.

My Experience

The work was done very well and earlier than expected. We were communicated with really well throughout!

My Experience

I was kept informed and they were professional understanding and kind. I would recommend

My Experience

The Caliber team did an outstanding job and finished a full week ahead of the original timeline. We could not be happier with the service we received. Michelle kept us informed every step of the way and was amazing to work with!

My Experience

Michelle did a great job. Called me every day keeping me up to date on what was happening on my truck . I will always take my vehicle back to caliber . By the way I got my truck back 2 days earlier than expected hats off to the workers.THANKS Michelle

My Experience

Great communication via text and phone calls. Kept updated on the progress of the car. Wonderful customer service.

My Experience

Our repare process went very smoothly. We would definitely use Caliber Collision in the future if needed. They did a great job and all of their CSR's were very helpful and professional.

Likely to Recommend

Repair Quality

Seems good work

Customer Service

My repair end date kept getting pushed

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

From the very beginning, all the employees were friendly and professional. They answered all my questions and the process was easy. Thanks.

Likely to Recommend

I would recommend the Caliber Collision on Center Avenue to all my friends and co-workers.

Repair Quality

I was extremely satisfied with the services I received and the professionalism of the staff. They were very friendly and informative. They did an outstanding job.

Customer Service

Great services and professionalism.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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