Caliber - Thousand Oaks
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
I would specifically recommend Fernando
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Fernando was amazing! He was attentive and have impeccable communication. Throughout the entire process he showed true professionalism and knowledge of the work.
My Experience - 5.0/5.0 -
Everything was great and finished early.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
Wasn’t great at communication. And left my windshield with a scratch that wasn’t there when I brought the car in.
Customer Service - 1.0/5.0 -
Very poor communication
Returned Clean
My Experience - 5.0/5.0 -
The staff is amazing. The work is done professionally and the communication is great always sending updates on progress parts timeline. Highly recommend for services and repairs ⭐️⭐️⭐️⭐️⭐️
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The Caliber team was kind, supportive, and compassionate. Trenton communicate with me regularly, either via text, email, or phone call. They also detailed the exterior, which I was not expecting...and they touched up a rock chip on the hood ..without me asking at all:)
My Experience - 5.0/5.0 -
Thank you for returning my car in tip-top shape!
My Experience - 5.0/5.0 -
I had an incredible experience with Caliber. Fernando went above and beyond to say the least and thanks to him, this was one of my best customer service experiences. Fernando went to bat for me with the insurance, ensuring that the repairs my car needed would be covered. He constantly and clearly provided updates regarding my car and the communication could not have been better. He even came in on a Saturday so that I could pick up my car and not have to pay for a rental over the weekend. Fernando really made me feel well taken care of and I felt like he had my back throughout the whole process. I would recommend anyone to go to Caliber and I would HIGHLy recommend Fernando. Thank you so much for getting my car fixed and for providing me with such a great experience, Fernando!!!
Likely to Recommend - 5.0/5.0 -
I would recommend Fernando to anyone in a heartbeat!
Repair Quality - 5.0/5.0 -
The repair quality was fantastic thanks to Fernando!
Customer Service - 5.0/5.0 -
Fernando was absolutely amazing. I cannot recommend him enough. I wrote about him in the previous survey but he went above and beyond going to bat for me with the insurance, coming in over the weekend so that I wouldn’t need to pay for a rental and overall providing me with the most amazing customer service ever. I would recommend Fernando to anyone I know.
My Experience - 5.0/5.0 -
My sincere gratitude to Mr. Fernando Diaz, Service Advisor, who after learning of my dissatisfaction with how my car was running after I left the Caliber Collision shop the first time around had me bring it back. He and his team went above and beyond to correct the situation and I am 100% satisfied with the outcome. They not only "restored the rhythm of my life" as their motto suggests but restored my faith in good customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Exceptionally nice and understanding. Listened to my concerns.
Returned Clean
My Experience - 5.0/5.0 -
Fernando was great to work with and did a great job communicating with me throughout the process.
Likely to Recommend - 5.0/5.0 -
They stand by their work. They genuinely care. Trenton is amazing!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Professional and friendly
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
I can now understand why Auto Club suggests that their members use Caliber Collision. I am so appreciative of the kindness and concern I was given by the staff. Normally, a person who brings a car in for repairs has had trauma in their lives leading up to the repairs. The staff at Caliber Collision were all so conscientious and concerned with my well being. Thank you so much for making the experience a positive one. Karen Kalsman
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Should have washed the car so to enhance the experience and highlight the repair work Missed opportunity to go the extra mile and really distinguish yourself from the other repair shops
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
My name is Monica and I am the Honda owner. Caliber Collision helped turn a bad situation into a positive experience. Everyone was so helpful, kind, and caring. I really appreciated Fernando’s one-on-one customer service. Thank you for everything. 100% A+
Likely to Recommend - 5.0/5.0 -
They’re very good with customers
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Kenny and his co workers at Calibur in Thousand Oaks are awesome. Thank you all
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service