Caliber - Thousand Oaks
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Everyone was very nice and explained everything.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
I would have rated the overall experience a 5, but I Hilary's customer serviced brought the score to a 7. Recommend Caliber to a friend? Not sure.
Repair Quality - 2.5/5.0 -
The repair was very minor. A scratch on the rear bumper cover and the top of the bumper cover was dented (curved upward-concave). When I inspected the car after I got home, the scratched painted was nicely removed but the top of bumper cover was still a bit curved, not flat like it should be. I know you cant really tell unless you view it up close. But still, since the repair was minor, I figured they would paid a little more attention to the details.
Customer Service - 3.5/5.0 -
I am torn here. The original service advisor was very disappointing. His lack of communication dragged out the whole process. From the point of contact to the point to actually receiving the estimate took over 1.5 weeks. I also wanted to get additional repairs done out of pocked, but I lost interests afterwards because of this poor customer service. But I do need to provide kudos to the office manager, Hilary Queen. She was absolutely wonderful. She took over my case and became my primary contact person. She was very attentive and prompt with all of our communications and drive the whole process after she took over. I was very close to changing repair shop if it wasn't for Hilary's excellent customer service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The folks at caliber did a PERFECT job on my Camaro. I'm a stickler for perfection and they went above and beyond.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great people, especially Aaron and Hillary
Returned Clean
My Experience - 5.0/5.0 -
Great job by everyone involved. Ivan was extremely helpful.
My Experience - 5.0/5.0 -
Communication was very clear and frequent. Everyone there was friendly and helpful!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Aaron always kept me up-to-date on the status of our repair. He was great. Thank you!