Caliber - Tigard

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Quick repair, excellent customer service and communication.

My Experience - 5.0/5.0 -

Jason was courteous and professional.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

When preparing the estimate, it was generally accurate; however, the discussion focused on repairing the vehicle as a whole rather than addressing only the damaged areas. Several items included in the estimate were cosmetic in nature and were not necessary for the vehicle's functionality. Including these repairs significantly increased the overall cost, which ultimately led the insurance company to declare the vehicle a total loss. As the situation was reviewed with our autobody shops, it became clear that the initial shop should have had a more thorough conversation with the customer to better understand their needs and priorities before creating the estimate. Instead, the interaction felt more like a transaction than a customer-focused consultation, resulting in misaligned expectations.

Customer Service - 0.5/5.0 -

When preparing the estimate, it was generally accurate; however, the discussion focused on repairing the vehicle as a whole rather than addressing only the damaged areas. Several items included in the estimate were cosmetic in nature and were not necessary for the vehicle's functionality. Including these repairs significantly increased the overall cost, which ultimately led the insurance company to declare the vehicle a total loss. As the situation was reviewed with our autobody shops, it became clear that the initial shop should have had a more thorough conversation with the customer to better understand their needs and priorities before creating the estimate. Instead, the interaction felt more like a transaction than a customer-focused consultation, resulting in misaligned expectations.

Returned Clean

My Experience - 5.0/5.0 -

Isabel kept me apprised of progress during the entire process. I very much appreciated her service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

thanks Branden

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

everyone was great

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I am highly satisfied about my service and quality of the repair

Customer Service - 5.0/5.0 -

Isabella was incredibly attentive, cordial and professional, always kept us informed.

Returned Clean

Likely to Recommend - 4.0/5.0 -

Overall, I had a good experience but it could've been great if I was kept updated on the status. I like the free shuttle to Enterprise car rental and the car looked great after the repair.

Repair Quality - 4.5/5.0

Customer Service - 3.5/5.0 -

Overall, it was good but the repair took longer than the original estimate. These things are expected but I didn't get any notification until I called. After I was told that I would get a call back with an update, I had to call again before closing to confirm that it was delayed. I would've been better to under promise and then over deliver when it finished early so I didn't have to keep calling the car rental to extend.

Returned Clean

My Experience - 5.0/5.0 -

Super friendly, helpful, organized & very communicative. Isabella was fantastic!! The body work was so much better than we expected, given what the damage was & where it was located on the car.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very good costumer service Very good job, Thank you Jason Lina chacon

My Experience - 5.0/5.0 -

Jason was super professional, a great communicator, and returned my car to me looking good as new (literally, they even went above and beyond detailing the interior for me so it felt fresh and clean when I got back into after a week of it being in the shop). I will absolutely be reaching back out to caliber if I have any more body shop needs and recommending to family and friends when they are looking for a reliable and trustworthy body shop as well.

My Experience - 5.0/5.0 -

Jason was great to work with. And quality of work, excellent.

My Experience - 0.0/5.0 -

Lack of communication, no/slow response to repeated calls for status. Will not br e comin back to this shop for future repairs.

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0

Customer Service - 0.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything from the initial repair process to the final vehicle delivery was absolutely perfect. My service advisor, Jason, was incredibly professional, kind, and trustworthy, keeping me well-informed throughout the process. I am particularly grateful for the credit provided for the paint work; it was a wonderful gesture. I am highly satisfied with the experience and would recommend this team to anyone

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great job. Perfect repair. Kept me informed what was going on. Thanks for a great job.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent and professional job. Thanks much.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

They've kept the process posted whole time while my vehicle was being repaired

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Caliber went above and beyond and fixed up my Toyota quickly and had great communication throughout the process. Thank you so much.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean