Caliber - Vancouver - Orchards

4.9 (2,975reviews)
97%
12302 NE Fourth Plain Blvd,  Vancouver,  WA  98682

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
BMW
Ford
I-Car

Reviews (2,975)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as flawless, seamless, and like new. The team received high marks for proactive and transparent communication, including regular text updates and personal check-ins that kept customers informed at every stage. Timeliness was a standout strength, with many repairs completed ahead of the estimated date. Customers also appreciated the added touch of vehicles being returned thoroughly cleaned inside and out. A small number of customers noted areas for improvement, including occasional paint quality concerns, inconsistencies between automated and personal updates, and isolated instances where communication or repair completeness fell short of expectations.
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"... Collision after bringing in my car to fix the back door. The repair work was flawless they repainted the door so perfectly that it blends in with the rest of the ..." Read more
"Excellent work, I rarely give reviews because typically there is an aspect of my customer experience that ..." Read more
"We had a wonderful experience with Caliber Collision from start to finish. We were very happy with the ..." Read more
"Paint ran. White over spray. Just a bad job painting overall, which you guys are going to fix. When my wife brought ..." Read more
"... process. They take the headache out of the process, and return a vehicle in as good as new conditions. Their work is so amazing that the dealership couldnt even tell ..." Read more
"It was ready the prior Friday Oct. 17th before the estimated completion, which was October 20th"
"My car was ready earlier than promised."
"It was done two business days before the earlier estimated date."
"... infectious. Their work superb, the car looks brand new. Their timeliness amazing, they make the whole process easy and stress free." Read more
"... match is spot‑on, seamless, and genuinely impressive. Their communication throughout the entire process was just as exceptional. They kept me updated at every step, ..." Read more
"... vehicle, having the rental car company called and the updates along the repair process really stand out. All that and my truck looks great, my appreciation ..." Read more
"The repair job was fine. The communication was very lacking. I was told it was going to be ready on a certain date and it was not. I understand ..." Read more
"Fast service, but communication and updates my live person wouldve been preferred."
"As I stated, communication was excellent. Maybe work on the automated replies as they do not reflect what is actually happening."

My Experience

Everyone was helpful and pleasant. I was kept apprised of the process of my repairs. The finished product looks and functions great! Thank you!

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Top notch from beginning to end!

Customer Service

Everyone was so helpful and kind

My Experience

Excellent service. Very good communication.

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Repair Quality

Excellent communication and customer Support.

Customer Service

Very clear, concise and timely updates and explanations.

Returned Clean

My Experience

There is one tint spot that I am concerned with but knowing the repair is warranted for lifetime I am completely at ease. David was an AMAZING representative of your company

Likely to Recommend

Repair Quality

The experience was amazing. David was the best ever. I only have concern with one tiny spot where the finish has a divet. I thought a popped air bubble but David thinks it was a chip that was covered when painted. Not a major concern as if it does break down it is warranted.

Customer Service

David was so amazing

Likely to Recommend

I would highly recommend these guys and particularly david to help anybody with any kind of car repair needs

Repair Quality

David and the crew at Caliber collision did a very fine job with a car. Totally satisfied with their excellent care

Customer Service

My Experience

Communication is EXCELLENT at the desk and all the way through. The work done is EXCELLENT. Timeliness was EXCELLENT! Big thanks to Leo for taking me through the process and making me feel confident and informed. It's great to have my car back looking good as ever!

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Repair Quality

Customer Service

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Repair Quality

The communication from caliber collision informed me every step of the process. The workmanship on the car was excellent. I would recommend this shop to anyone. Thank you, BZ!!

Customer Service

My Experience

Repairs look great. The truck looks great after being washed. Customer service is excellent. Thank you for a repair job well done!!!

Likely to Recommend

Repair Quality

Repair looks great. Work was completed early. Customer service was excellent.

Customer Service

Estimator very personable.

Returned Clean

My Experience

Leo was a great communicator. Appreciate the prompt service!

My Experience

WOW WOW WOW. What an amazing experience. This was my first time ever being in an accident and everything was so smooth. Customer service was outstanding. The building felt clean and welcoming. I appreciated the free coffee! I want to give a very special shout out to my man David. He was so friendly and responsive. He kept me up to date and got the job done and in record time while even detailing my car!!! I never expected that! Thank you thank you thank you Caliber Collision. I will be sure to recommend you to my friends, family, and customers.

My Experience

My Experience

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Very professional excellent work and a very pleasant company to do business with thank you

Customer Service

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Professional service!

Repair Quality

It’s a 10 year old car that was well taken care of. I was pleasantly surprised how well the paint matched!

Customer Service

Leo communicated well and made sure I understood the extent of the repair. We had several conversations as the job progressed and he was happy to let me ask lots of questions for which he always had knowledgeable responses. I would recommend Caliber to anyone who asks.

My Experience

The car looks good and the person I worked with was very helpful.

My Experience

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Repair Quality

Customer Service

Returned Clean

My Experience

10/10 service. It was completed before the estimated time, the paint turned out perfect. The staff is very friendly and it was an easy process to take care of. BaiLee did a great job!

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Repair Quality

Really easy process, great communication and turnaround time. BaiLee did great!

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

I was informed along the way. Easy to work with. Kind staff and accommodating.

Likely to Recommend

Repair Quality

Looks great

Customer Service

Very kind!

Returned Clean