Caliber - Torrance
In operation 29 years, 14 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0 -
Communication was poor. Rear door had two tiny scrapes that were not a direct result of car accident. Mr. Giovanni applied touch up paint to fix them.
Customer Service - 2.5/5.0 -
Receptionists were friendly. Automated text messages were misleading. The manager was supposed to call and never did.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Initial lack of communication was very frustrating - It was 6 days after car was dropped off before I heard what the plan was, despite making several calls myself
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
There were a couple things that weren’t quite right when I picked up my car, BUT they were understandable and your crew addressed them right away so I could leave with everything correctly repaired. Also, my phone was dying and your receptionist found a power supply for me so I could take a business call in the lobby while I waited for the extra repair work to be completed. Staff was very helpful all around.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The car looks great, and it runs great! My only concern is the initial estimate of completion kept getting pushed back by a total of three days, and Caliber did not reach out to me and let me know. I had to call them a few times to get the information. I do understand that one guy was out sick, which can't be helped, but maybe someone else could have picked up where he left off? Other than that, the service itself was great, and I appreciate the clean interior.
Customer Service - 3.5/5.0 -
Again, delay in communication over the completion date being pushed back.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was rear ended in April and the insurance company for the other driver offered up some place that had terrible reviews. I have taken my cars to caliber previously and knew they did excellent and I was not let down once again. Caliber is a great place and I highly recommend it!!
Customer Service - 5.0/5.0 -
I was rear ended in April and the insurance company for the other driver offered up some place that had terrible reviews. I have taken my cars to caliber previously and knew they did excellent and I was not let down once again. Caliber is a great place and I highly recommend it!!
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
10 ty so much for everything it was fast you guys are Super Nice Andrew's help was awesome ty so much
Customer Service - 5.0/5.0 -
Exelente
My Experience - 0.0/5.0 -
went over the estimated date, and there were scratches on the new bumper which still has not been resolved yet.
Likely to Recommend - 1.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 4.5/5.0 -
If their insurance has caliber as an approved shop then yes I would recommend
Repair Quality - 5.0/5.0 -
Bumper looks brand new
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
There were hand marks on the roof lining of my vehicle.
Customer Service - 5.0/5.0 -
I found an issue with the paint on the roof. It was addressed within 20 minutes
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Wish my car was returned with a car wash.