Caliber - Tracy - South

4.9 (543reviews)
99%
405 Gandy Dancer Dr,  Tracy,  CA  95377
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (543)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional service quality, with many highlighting the professional and friendly staff who go above and beyond expectations. Communication stands out as a major strength, with customers appreciating regular updates via text messages and phone calls throughout the repair process. The shop demonstrates excellent timeliness, frequently completing repairs ahead of schedule while maintaining high-quality standards. Customers repeatedly mention how their vehicles look brand new after repairs, with perfect paint matching and attention to detail. The staff's willingness to accommodate special requests, such as after-hours pickups and vehicle delivery services, creates memorable experiences. While most feedback is overwhelmingly positive, a few customers noted minor issues like loose panels or electrical problems that required follow-up visits, which were promptly addressed by the team.
AI-Generated from reviews written in the last 12 months
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"... and walked me through exactly what would be done. The work they did on my car was flawless—paint matched perfectly, everything looked factory-new, ..." Read more
"... keep the repair costs down and help save my truck. The truck came back looking perfect and driving perfectly. I truly appreciate all the hard work, communication, ..." Read more
"There was a loose panel that didnt get secured by the front left tires. When i was driving on the ..." Read more
"One problem brake lights are not working Now"
"tech dropped off car with electrical issue and even effecting power steering. should have been ..." Read more
"Our vehicle was ready before the estimated due date"
"It was ready before time."
"Car was done a week ahead of schedule"
"Almost 1 week early."
"Great service! Great communication and finished before the date they originally promised"
"... well at initial stages of repair but after that the communication was not great and few of their team members did not had information regarding repair. And they ..." Read more
"... after being rear-ended much easier to deal with. They kept me updated throughout the repair process, were professional and friendly, and did a great ..." Read more
"Very professional treatment and work done. Loved we got updated every week. We never felt forgotten."

My Experience

Good customer service 👍

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Process was seamless and very easy. Ethan kept me updated along my service. Everything was great.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for take care of my beautiful Camry she's back rolling, only a short trip will see sat, going to Stockton break her in right

My Experience

I had a great experience bringing my car to the shop. Ethan kept me informed of the process and gave me excellent customer service. I would definitely recommend the shop to friends and family.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Good job

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

I had an excellent experience with Caliber Collision! The entire team was professional, friendly, and did an amazing job repairing my car. The quality of the work exceeded my expectations, and they kept me informed throughout the process. A special thank you to Jose, who was the best person to work with. He was knowledgeable, helpful, honest, and made the entire process smooth and stress-free. His outstanding customer service and attention to detail truly stood out. Thank you, Caliber Collision, for your great service and for getting my car looking like new again. I truly appreciate all of your hard work and highly recommend Caliber Collision, especially if you have the opportunity to work with Jose!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It’s fast and very easy for me, the repair quality is good.

My Experience

Quick and nice work .. thank you team for all you support and timely communication.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great experience from beginning to end! Ethan was clear in his communication throughout the entire process and was always so pleasant to speak to. My car was done in great time and it was spotless when I picked it up. 10/10

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I enjoyed working with your guy, Ethan. He’s professional, friendly, knowledgeable with his job and his customer service is exceptional . I also would like to acknowledge your receptionist for her excellent customer service and to your mechanics for doing a wonderful job with my Kia. There’s no doubt that I will recommend, not only, Caliber Collision but, specifically, Caliber Collision at Gandy Dancer Dr. in Tracy CA, to my relatives and friends.

My Experience

Great service from Ethan. He kept me well informed throughout the process and good upselling opportunity. The end work looks really good. Hopefully he follows up with the clear coat vendor. Well done guys!

Likely to Recommend

Great experience. Ethan kept me well-informed and answered all my inquiries. Upsold me which I did not mind as it was communicated clearly with no pressure.

Repair Quality

Customer Service

Professional but could be more pleasant. Overall good.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Overall impression is excellent, only thing is the waiting period, but I totally understand since there was a major holiday during the time I got an accident. Other than that, keep up the good quality of work.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone at this location were professional from the inception to the end. Thank you for washing my SUV.

Likely to Recommend

Repair Quality

Perfect work.

Customer Service

Outstanding

Kept me Informed?

Yes

Ready on Time?

Yes

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