Caliber - Tracy

4.6 (2,665reviews)
94%
2655 Auto Plaza Dr,  Tracy,  CA  95304

In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Tesla

Reviews (2,665)

Customers say
Overall Customer Satisfaction
Customers consistently praise the repair shop for exceptional service quality, with many noting their vehicles look brand new after repairs. The team receives high marks for excellent communication throughout the repair process, with regular text updates keeping customers informed at every step. Timeliness is a standout strength, with numerous customers reporting their vehicles were completed days or even weeks ahead of schedule. The staff is frequently described as professional, friendly, and accommodating, going above and beyond to ensure customer satisfaction. Many customers specifically appreciate the thorough cleaning service and attention to detail. While most experiences are overwhelmingly positive, some customers noted occasional issues with front desk service and minor quality concerns that required follow-up visits.
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"... is an understatement. You all went over & above. I had to check my license plate # that is was mine. It looked brand new. Wow such a Fabulous Job. I ..." Read more
"My vehicle looks newer than it did before the accident. I am well pleased."
"I am extremely happy with Caliber Collision! They went the extra mile and took care of some special details while doing my vehicles repairs. It was truly ..." Read more
"The repair is good. I can't tell the previous damages of my car anymore."
"... simple and kept me up to date throughout the process. And it was done a day early!" Read more
"5 days earlier then what I was told"
"Delivered one week ahead of scheduled delivery."
"... on the progress of the repair on a regular basis. It was done and picked up within 5 days, sooner than the expected date. Car was clean inside and out." Read more
"Our vehicle was ready earlier than expected"
"... finish. The staff was friendly, professional, and kept me updated throughout the repair process. My vehicle was completed earlier than expected, ..." Read more
"... explained every step they would do to repair my car and kept me up to date with text messages.When the car was completed they went over the repairs ..." Read more
"I received regular text messages daily, and I was always kept abreast of what was going ..." Read more
"Amazing communication! Awesome work and super friendly staff. This will always be my go-to place for any ..." Read more
"The paint job was done as expected. I liked the frequent updates on the progress of the work."

My Experience

My repair was done quick I’m real happy with work

My Experience

Appreciate the communication Vanessa gave us throughout the repair thank you!

My Experience

Car looks great, finished ahead of schedule and Carlos was a super communicator 🚘

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Repair Quality

Get started was difficult, but once I got the claim number it went smoothly

Customer Service

Excellent, Carlos was great

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Returned Clean

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Quick turn around.

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My Experience

My experience working with Vanessa and the rest of the team was amazing! She was able to answer all my questions. I appreciate the courtesy vehicle rides from Salvador, great guy! Thank you!

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My Experience

Front end staff as well as the manager answered all my questions and were very kind and helpful.

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My Experience

I regret to inform you that the repair did not go well. The camera box did not fit stable in place. The main bumper cover has a gap with the left rear wing and the skid plate has scratches. I will visit Caliber Collision again probably tomorrow

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Have 3 major issues in the fix. Will visit the center again

Customer Service

Kind and updating

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My Experience

Everyone at the office was great. Super satisfied with how quickly they were able to get my car diagnose, repaired and reassembled. Especially since the team knew I was heading out of town and was really hoping to have the car finished before I left. Major, kudos, would highly recommend.

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Returned Clean

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Returned Clean