Caliber - Tracy - South

My Experience - 5.0/5.0 -

I had an absolutely outstanding experience getting my car repaired at Caliber Collision, largely thanks to my contact, Jose. The repair work itself was completed quickly and to a highly professional standard; my car looks perfect. What truly set Jose apart, however, was his exceptional customer support. He was incredibly supportive, patient, and knowledgeable in answering all of my questions throughout the entire process. He made what could have been a stressful situation feel seamless and easy. Jose is a true asset to Caliber Collision, demonstrating both high skill in his work and a genuine commitment to customer satisfaction. I highly recommend this location and especially recommend working with Jose.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very satisfied with the job and the turnaround time. Professional and friendly staff. Good communication. Fair pricing.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Best body shop ever. They found problems in didn't know i had. Made sure it was covered under insurance, and now my car looks brand new

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I would recommend them to family and friends, and I will go back if I need car repairs again

Repair Quality - 5.0/5.0 -

They did a great job, very professional, and kept me updated as the job progressed

Customer Service - 5.0/5.0 -

Great Job , professional

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Since picking up the Sorento after the front bumper area repair (animal strike), there’s a strong gasoline smell from the front that didn’t exist before giving it for repair. Even after the bumper hit issue this smell was not coming . Please re-inspect • Chatgpt recommends an EVAP smoke test for a large leak (e.g., loose/disconnected hose or quick-connect near the intake/purge valve).

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent work.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Jose has done above and beyond with my car that I took in and also another car I had brought in about a year ago. He made the process clear and timely mannered. I would suggest him over and over based on how transparent he is from the start to the end.

My Experience - 5.0/5.0 -

The text notifications that I received were on point

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

If course

Repair Quality - 5.0/5.0 -

I was very impressed with the workmanship In the sheer honesty I was told my car would be ready on Friday to my surprise it was ready a day early I also truly appreciate it. The constant feedback. on the feedback on my car. Can’t remember the gentleman‘s name that did the work on my car. I talk to him. I was very impressed. I would like to give him a personal thank you so much..

Customer Service - 5.0/5.0 -

Everything was great

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Was very satisfied staff is very kind and helpful. They kept me up to date on all the info about my vehicle my 2nd time going thru them and I was very happy with outcome.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I would 100% recommend this place to someone else.

Repair Quality - 5.0/5.0 -

The service we got was excellent beyond my expectations!

Customer Service - 5.0/5.0 -

Everyone including the front desk and the shop was very nice and welcoming.

Returned Clean

My Experience - 5.0/5.0 -

José Cruz was very helpful. He listened to my needs to fix the car as soon as possible. He ordered the required part parts as promised and prepared everything before I dropped off my car. Then he repaired vehicle in short period of time. I appreciate Jose’s commitment to what he promised. Thank you!!

Likely to Recommend - 5.0/5.0 -

I would recommend this shop. I have no complaints

Repair Quality - 5.0/5.0 -

The car repair looks well done. The time to repair was short as per initial agreement. Jose keep me posted all times and deliver the vehicle as per initial commitment. I have an excellent experience with this workshop. Thank you for the good service, Marcos.

Customer Service - 5.0/5.0 -

Good experience. People in this workshop were very helpful.

Returned Clean

My Experience - 5.0/5.0 -

La atención al cliente es muy buena, el trabajo quedó perfecto y entregaron mi carro antes del tiempo previsto.

Likely to Recommend - 5.0/5.0 -

Muy probable

Repair Quality - 5.0/5.0 -

Buena atención

Customer Service - 5.0/5.0 -

Muy amables

Returned Clean

My Experience - 5.0/5.0 -

Excellent repairs! Very kind & helpful receptionist. & Lovely customer service from Jose :)

My Experience - 5.0/5.0 -

Great experience. Friendly helpful staff. Very efficient.

Likely to Recommend - 5.0/5.0 -

Very happy with overall service

Repair Quality - 5.0/5.0 -

Friendly and fast

Customer Service - 5.0/5.0 -

Friendly and efficient

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

If I have 1 complaint, when I dropped my car off it took a long time to get someone to help me. A little weird that no one was out front.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Almost perfect. Just need minor adjustment on the trunk

Likely to Recommend - 5.0/5.0 -

Excellent and timely service

Repair Quality - 5.0/5.0 -

Turned out better than the car looked before the accident. Need a minor tweak to the trunk alignment.

Customer Service - 5.0/5.0 -

Polite and service completed early.

Returned Clean