Caliber - Tracy - West

4.9 (2,785reviews)

98%

(209) 835-2900

2830 Auto Plaza Dr #110, Tracy, CA 95304

98%

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2830 Auto Plaza Dr #110
Tracy, CA 95304

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About Caliber - Tracy - West

See Photos

2830 Auto Plaza Dr #110
Tracy, CA 95304

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

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Website

Reviews (2,785)

Sort By:
Newest
Rating

2,235 Customers Rated

5 Stars

66.4% Complete

(1849)
4 Stars

7.9% Complete

(221)
3 Stars

2% Complete

(56)
2 Stars

1.7% Complete

(46)
1 Star

0.4% Complete

(12)
< 1 Star

1.8% Complete

(51)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for delivering high-quality repairs that restored vehicles to like-new condition, often completing work ahead of schedule. The team was widely recognized for professionalism, friendliness, and going above and beyond expectations. A standout highlight across reviews was the proactive communication, with many customers appreciating daily text updates that kept them informed throughout the repair process. Several customers noted the seamless coordination with insurance and the stress-free overall experience. A few customers mentioned areas for improvement directly in their feedback, including occasional delays, concerns about non-OEM parts fitment, incomplete repairs, and rare communication lapses - all noted as opportunities to further elevate an already strong customer experience.

Select to learn more

Service Quality
Timeliness
Communication

"... and delivered my repair right on time as promised. The quality of the work was excellent, and the whole process was smooth and stress-free. I truly appreciate ..." Read more

"Upon first scheduled pickup, there were many things overlooked that needed to be fixed."

"This entire team is always operating at the highest level of professionalism and quality. I appreciate you taking care of my vehicles ..." Read more

"The work was incomplete. The sill trim plate in the trunk wasnt fixed. The part is available on eBay. ..." Read more

"... communication throughout the process smooth and transparent. Every detail of the restoration was handled with precision, reflecting a strong commitment to quality and customer ..." Read more

"My car was ready 4 days earlier than promised, which was nice"

"... seamless. Kept me constantly updated of the progress. Returned my vehicle back to me way before the due date. Completely satisfied with this team and for sure ..." Read more

"7 days late"

"I dropped my car off on Monday morning and by Tuesday afternoon you guys had painted it and it was finished. ..." Read more

"... first they said it would take them 30 min and the it was changed to 1 week and it was actually completed in a moth." Read more

"... to what it should be after an accident. The team communicated every step of the way and kept us informed, which was great! Really appreciate your great work ..." Read more

"... cannot even tell that my car was in an accident. I was given updates almost daily of the progress of my car, which was a relief!" Read more

"Completely satisfied. Constant and regular updates. The vehicle was delivered even before the due date. Will always recommend this ..." Read more

"They changed the dates several times"

"... knew the progress of my vehicle all along the way. I was notified of any changes to the plan. I would go back again and again." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... and delivered my repair right on time as promised. The quality of the work was excellent, and the whole process was smooth and stress-free. I truly appreciate ..." Read more

"Upon first scheduled pickup, there were many things overlooked that needed to be fixed."

"This entire team is always operating at the highest level of professionalism and quality. I appreciate you taking care of my vehicles ..." Read more

"The work was incomplete. The sill trim plate in the trunk wasnt fixed. The part is available on eBay. ..." Read more

"... communication throughout the process smooth and transparent. Every detail of the restoration was handled with precision, reflecting a strong commitment to quality and customer ..." Read more

"My car was ready 4 days earlier than promised, which was nice"

"... seamless. Kept me constantly updated of the progress. Returned my vehicle back to me way before the due date. Completely satisfied with this team and for sure ..." Read more

"7 days late"

"I dropped my car off on Monday morning and by Tuesday afternoon you guys had painted it and it was finished. ..." Read more

"... first they said it would take them 30 min and the it was changed to 1 week and it was actually completed in a moth." Read more

"... to what it should be after an accident. The team communicated every step of the way and kept us informed, which was great! Really appreciate your great work ..." Read more

"... cannot even tell that my car was in an accident. I was given updates almost daily of the progress of my car, which was a relief!" Read more

"Completely satisfied. Constant and regular updates. The vehicle was delivered even before the due date. Will always recommend this ..." Read more

"They changed the dates several times"

"... knew the progress of my vehicle all along the way. I was notified of any changes to the plan. I would go back again and again." Read more

Jimmy (Mazda owner) reviewed 8/6/26

Great job! Loved the updates! Thank you!

William (Cadillac owner) reviewed 8/6/26

Sarah (Kia owner) reviewed 7/31/26

Great service from start to finish! The staff was kind, professional, and kept me informed throughout the repair. and there’s one of staff by the name of (Jose) he is prefect and have really good customer service. My car looks perfect, and the quality of the work is outstanding. Thank you for making the whole process easy and stress-free. I highly recommend Caliber Collision! I’m gonna give them10/10.!

Jazmine (Hyundai owner) reviewed 7/30/26

Jaskarn (Volkswagen owner) reviewed 7/30/26

James had great communication and kept me posted daily on the status of my car. Thank you for also arranging for a driver to pick me up so I could pick up my car! Friendly and inviting staff

Very professional

Akhil (BMW owner) reviewed 7/24/26

Good work in record time and with proper communication.

Trevor (Ford owner) reviewed 7/23/26

Great service, constant updates, quick and quality work!

Romeo (Volkswagen owner) reviewed 7/23/26

Caliber Team are exceptional.

David (Chevrolet owner) reviewed 7/20/26

They ordered the wrong part three times which delayed my pickup on time. I returned the rental car when the car was suspended to be finished but it didn’t done for an additional two days

Mark (GMC owner) reviewed 7/20/26

Rolando (Lexus owner) reviewed 7/16/26

Ken (Ford owner) reviewed 7/13/26

Professional, Polite, and Competent.

Giriraju (Hyundai owner) reviewed 7/13/26

Job well done and satisfied

Deborah (Mazda owner) reviewed 7/11/26

Well done, communicated providing updated status. Everyone was professional and friendly. The work looks amazing.

Flora (Kia owner) reviewed 7/9/26

Valarie (Ford owner) reviewed 7/9/26

Resty (Audi owner) reviewed 7/6/26

Ramon (Mercedes-Benz owner) reviewed 7/6/26

Work done very nice and finished as date promised.

Raquel (Toyota owner) reviewed 7/2/26

Anonymous (Ford owner) reviewed 7/1/26

Great customer service

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Oftentimes, an auto body shop will need to remove exterior parts from your vehicle in order to identify hidden structural damage below the surface. Doing this as part of the estimating process helps ensure you get the most accurate estimate.

Caliber - Tracy - West

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Tracy - West

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (2,785)

2,235 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 3.5/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 3.5/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?