Caliber - Troy
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 0.5/5.0 -
This was what really turned me off with them. I have used H&V collision in the past. Caliber Collision bought them out and this time there was no communication at all. I called a week after dropping the car off and the service manager never called back. I called 2 other times after this and still no reply from anyone. 3 weeks after dropping the car off I called again and was told that the car was going to be ready that afternoon and the girl said I will call you when I have the keys in my hand. I never heard anything. I was able to get the car 2 days later. There communication was impeccable the 2-3 things mes I had dealt with them before,but this time was horrible.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
The repair took longer than anticipated for something very minor
Customer Service - 2.0/5.0 -
I donât know how many times we needed to give them the correct contact information. I clearly stated I was unavailable and heading out of town. I called and gave my husbands numbers to call yet they continued to call
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Body work was very good, detail was very nice, and Ryan asked to look at an older vehicle of mine for dent repair (1986 Toyota Supra)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Every reason to recommend
Repair Quality - 5.0/5.0 -
Everything you could hope for. Superior.
Customer Service - 5.0/5.0 -
Friendly and professional
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I was told my vehicle's repair would take a week. Thus, I decided to forego a rental car. This would have continued to be fine, provided I had been kept in the loop about my vehicle's repair status - however this was not the case. I heard nothing about the status of my vehicle on either Monday or Tuesday beyond a generic 'it will probably be done soon!'-type message. Only after I sent an email inquiring about my vehicle was I given a status update, despite Tuesday being the predicted deadline. I then also heard nothing Wednesday, even after sending an email. After giving a call, I was told that the paint job hadn't met the quality standards. That's fine. But I had not been contacted to let me know that the repair would take at least an additional day. This completely threw many of my plans out the window. Additionally, I received an email this morning telling me that my vehicle was ready for pick up. It was only after Ubering over that I was told that my vehicle had been "mislabeled" as complete. I then had to Uber back home to get work done to continue to wait for my vehicle. Thankfully, when I was finally contacted with confirmation that yes, my vehicle was ready, pick up was easy.
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0 -
Paint job on the car looks good, but I recently discovered that my licence plate paint is peeling, which it wasn't before I brought it in.
Customer Service - 1.0/5.0 -
Received almost no communication about the status of my vehicle without prompting. I was only told that my vehicle would be getting to me later than expected due to a bad paint job after I called. Additionally, I was incorrectly sent an email saying my vehicle was ready for pick up, which led to me wasting my money and time on an Uber both ways. Front desk receptionist was very friendly and helpful, though.