Caliber - Troy
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
Communication was lacking when it came to letting me know when my vehicle was ready. The actual work was good. It was just the breakdown in the communication
Likely to Recommend - 2.5/5.0 -
Not sure. Work looks good
Repair Quality - 4.5/5.0
Customer Service - 2.0/5.0 -
Could use help on communication between staff and customers
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
We havenât gotten the car back yet, itâs been over a month, but when we went to pick it up last week, the hood was crooked and the replacement grill (used) was of very poor quality. The battery was also dead. They decided to keep the car for a few more days to fix these issues.
Customer Service - 0.5/5.0 -
When I call to check the status, our service advisor never calls we back. This has happened 3 or 4 times
My Experience - 5.0/5.0 -
You guys are the best
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything went exactly as I was told. Even the time it took to get my car back. It was finished on the day I was told it would be done in the beginning. I donât know much about body work but it looks like the damage never even happened. Thanks so much! Job well done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
The first time - it seems it wasnât really ready as I see that after I brought it back and picked up second time, the inside looked wiped down and even appears vacuumed! Nice. This was not the condition Infound it in after the first 28!day stint.
Repair Quality - 5.0/5.0 -
Truck looks fantastic- paint is perfect!
Customer Service - 4.5/5.0 -
The first time I picked up, truck had not been looked over and needed to be brought back. Because the bit of work that needed to be done was done so well it made up for the inconvenience of having to wait and then bring back
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I got an after market bumper (I know it is not your fault), but it does not fit, so there is a minor dent.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
I would tell them to go somewhere they feel comfortable
Repair Quality - 4.0/5.0 -
thw work looks good!