Caliber - Tucson - Research

4.8 (6,741reviews)
96%
8120 E. Research Center,  Tucson,  AZ  85710
See Photos
Instant Estimate
Book Appointment

In operation 29 years, 15 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (6,741)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, seamless repair processes, and excellent communication throughout. Many highlighted flawless repairs, with vehicles returned looking brand new or better than before. Frequent text and phone updates were widely appreciated, keeping customers informed at every stage. Repairs were often completed ahead of schedule, exceeding expectations. Staff were described as friendly, professional, knowledgeable, and genuinely caring. A few customers noted areas for improvement directly from their feedback, including occasional delays, incomplete repairs at pickup, cleanliness inconsistencies, and difficulty reaching staff by phone or text. Overall, the vast majority expressed high satisfaction and willingness to recommend the shop to others.
AI-Generated from reviews written in the last 12 months
Select to learn more
"... process. The Caliber location at Research Ct did an absolutely exemplary job and providing plentiful and prompt repair updates and had the vehicle looking better than before the ..." Read more
"... skills and keeping me up to speed on repair progress. The workmanship is truly outstanding. And every interaction I have had with them has been very positive. They ..." Read more
"... it was the same car that got into the accident. It my car literally looked like the first day. I drove it off the car lot. Not only did they wash my car they detailed it too. ..." Read more
"You did a great job. AND did it completely within the time frame proposed. I could not be more pleased with the way my 11 year ..." Read more
"Ten days early!"
"It was repaired sooner than expected and looks great!"
"The only comment I have is that for a scrape on one door and replacing the side view mirror it took more than 3 wks."
"The work is beautiful! My car is perfect! It was delayed 3 different times for one reason or another, so I spent 3 days canceling engagements and waiting ..." Read more
"This is my 3rd time using Caliber. Im so impressed with their communication skills and keeping me up to speed on repair progress. The workmanship is truly outstanding. ..." Read more
"Start to finish was super fast and easy. regular and on-going communications kept me updated on every step of the process."
"Everyone has been helpful and communicative about the process and status. I appreciate all of it under such a stressful situation."
"Great service in person. My emailed and text questions were never responded to."
"... received no notification that it was done from you. I only knew because Enterprise informed me." Read more

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From the beginning of the repair until completion I was informed through phone call or text what and when things were being done. Thanks and I appreciate it.

Likely to Recommend

Repair Quality

The rear camera was not mounted back properly though it was a small fix and I was able to push it in properly. I would still like someone to go over the sensor one more time. As per the body repair amazing job looks brand new

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Quick competent work. Would definitely recommend caliber collision to anyone I know may need it

Repair Quality

Customer Service

You have a great team of people working for you. No one could ask for any better.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

I had a great experience with Caliber Collision. They completed the repairs on my vehicle ahead of the original estimate, which was a very pleasant surprise. Amanda was wonderful to work with from start to finish. She was friendly, professional, and consistently courteous throughout the process. What stood out most was how responsive she was via text—being able to receive quick updates and get my questions answered without having to play phone tag made everything so much easier. Overall, the customer service was excellent, the work was high quality, and the turnaround time was faster than expected. I would absolutely recommend Caliber Collision, and Amanda in particular, to anyone in need of collision repair services

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone that helped me at Caliber was great! My Pathfinder was returned to me looking and running like no accident had ever happened. They even got it done way ahead of schedule. Thank you Caliber

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Amber is an exceptional employee. She is very pleasant to talk to very knowledgeable and is definitely for the customer. She is an absolute gem.

Likely to Recommend

Repair Quality

I have to say that your staff at the Research Loop location are a bunch of great people! Ashley was my appointed rep and I couldn't be more satisfied with the level of service! Also, kudos to Melinda! She was on top of the details including my rental car assignment. Thank you again to you All for making my experience a great one! Tony Ramirez

Customer Service

Please see prior positive comments on the previous page. I summed up my experience in that one prior comment box

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Initial indications are that repairs were carried out satisfactorily after some delay in receiving appropriate replacement parts. Advisor Amber kept me apprised of the circumstances and I was pleased with her performance.

Likely to Recommend

Repair Quality

Early indications are that repair quality was excellent.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 6,741

Nearby Caliber Collision Auto Body Shops

Auto body shops nearby

view more shops in: Tucson  |  85710