Caliber - Tucson - University

My Experience - 5.0/5.0 -

Excellent communication throughout the process with weekly updates and check-ins!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Happy with the work done

Customer Service - 5.0/5.0 -

Customer service was very helpful

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

I do not trust this company in the least

Repair Quality - 3.5/5.0 -

The actual bodywork and paint were good to condition my car when it was returned to me was terrible

Customer Service - 0.5/5.0 -

I was not going to respond to your survey because this is all not been a good experience.

My Experience - 5.0/5.0 -

Great customer service from Caliber. The technician working on my vehicle did an awesome job., looks brand new. Bianca kept me up to date daily on my vehicle repairs. She was professional, knowledgeable and understanding. Thank you Caliber Collision, Bianca, and the technician for getting my vehicle back ahead of schedule and in a timely manner. You guys are awesome!

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Was a good experience with a good result thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 3.5/5.0 -

The ladies at the front were very nice and professional. The job looks well done, however the mechanics unplugged my dash camera which is very shady. I also notice my gas was noticeably lower than when i had left it.

Likely to Recommend - 5.0/5.0 -

Good work

Repair Quality - 5.0/5.0 -

Reviewed completed work on my truck, and was very satisfied with the results.

Customer Service - 5.0/5.0 -

Reviewed completed work on my truck, and was very satisfied with the results.

Likely to Recommend - 5.0/5.0 -

I was extremely satisfied with the work done on my car. The repair was excellent and the result exceeded my expectations. This workshop is highly recommended, 100% recommended for its professionalism, attention and excellent quality of work. Thank you very much for leaving my car spotless!

Repair Quality - 5.0/5.0 -

I was very satisfied with the work done on my vehicle. The repair was excellent and the finish exceeded my expectations. I really appreciate the attention, professionalism and quality of work. 🚗✨ And grate costumer services Marcela she was very helpful!!

Customer Service - 5.0/5.0 -

I was very satisfied with the work done on my vehicle. The repair was excellent and the finish exceeded my expectations. I really appreciate the attention, professionalism and quality of work. 🚗✨

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car looks great after the repairs and paint corrections.

Customer Service - 5.0/5.0 -

I was kept in the loop at all steps. The text messages with status updates and links to the estimates were helpful. The cost for self-pay was reasonable.

Likely to Recommend - 5.0/5.0 -

Yes it was ready when you guys said there was not a problem with that either

Repair Quality - 5.0/5.0 -

I can't believe it it's perfect wonderful job guys I love it I just need the other side of the car signed up now LOL

Customer Service - 5.0/5.0 -

Yes the receptionist and everybody I talk with was wonderful once again I love it and I'm big on customer service cuz that's what I do as for a living attitude is everything personality is everything

My Experience - 5.0/5.0 -

Terrific personnel! Very happy to get my SUV back to me ahead of schedule 😊

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

It was great! Marcella helped me when I first came in I couldn't get my trunk to open and she looked it up and I was able to get it opened and showed me how. Also I talked to her about what was going on in my life and things were tough because I'm starting over and she understood and sent me information to get some credit help. Marcella was amazing the entire time and she really understood what I was going through and was a great help! I will recommend you guys always not just because the great work done in my car but because of Marcella and her amazing help!

Customer Service - 5.0/5.0 -

Marcella was a great person and a great help she helped me open my trunk because it was stuck. She also understood that I was struggling starting over and she sent me financial help information to help. The paint and body work was a great job as well I will recommend caliber collision to family and friends. Thank you

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0 -

The repair itself was very good. The multiple delays and having to pay for rental was disappointing. They did not charge me for the $118 which insurance did not cover. That was nice. I'm disappointed they didn't keep their word about covering one day of rental. It seems like once I paid them they could care less.

Repair Quality - 4.5/5.0

Customer Service - 3.0/5.0 -

Manager offered to cover extra day for rental. I explained I am being billed for 4 days, asked if they would cover one of the days and she agreed. When I picked up my car I mentioned it to Marcela. She said she would take to manager about it. I never heard anything, I followed and and left a message with front desk and still have not received response.

Returned Clean