Caliber - Tumwater
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone there was amazing!!! My car looks great and every person I dealt with was courteous and knowledgeable. They were easy to work with . I would highly recommend this shop!!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything looks great and it was wonderful working with Caliber Collision.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I don't have much to say other then thanks for being awesome and doing what was needed from you guys and being easy to communicate with.. I enjoyed my services with you guys..
Likely to Recommend - 4.5/5.0 -
You’re asking me too many questions and want too much commitment. Getting kind of clingy
Repair Quality - 4.5/5.0 -
My only comment isn’t even about the body work, it’s about how your company does not accept cash payments. That was weird. There are no signs around the office stating this. It’s not a normal or usual business practice particularly here in Thurston county. I feel that there should have been notices posted about the business being cash free. I don’t carry a checkbook around these days and don’t like using my card because of fraud and abuse. Cash is how I pay for most in person transactions. It’s good enough for the gas station, the grocery store, Home Depot, even Ulta beauty but an auto body shop can’t handle or deal with it? Weird…like California moving to Seattle weird. The body work on the car was great. I would probably even have work done here again except I called you weird and now I feel weird
Customer Service - 4.5/5.0 -
Great
Returned Clean
My Experience - 5.0/5.0 -
Stephen was outstanding, and Heather was the consummate customer service rep. I appreciate both their knowledge and easy way of explaining the process and helping me through the insurance claim and repair experience.
Likely to Recommend - 5.0/5.0 -
This whole experience was positive and appreciated. The stress of having an insurance claim and damage to your favorite car was a lot, and they made the process comfortable.
Repair Quality - 5.0/5.0 -
Stephen and his crew went above and beyond my expectations. That little extra was a huge surprise and I am most grateful for their kindness.
Customer Service - 5.0/5.0 -
Stephen and Heather, and the whole team really, were easy to work with and made an otherwise stressful experience not feel very stressful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
Now in direct sunlight I can see buff marks over the door and orange peel in the repair paint on the door
Likely to Recommend - 2.5/5.0 -
Until further notice
Repair Quality - 2.5/5.0 -
In the sun I can see the buff marks and the orange peel on the repaired door
Customer Service - 2.5/5.0 -
You can see the buffing swirl marks and the orange peel in the paint in the repaired door
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
We appreciated the updates. It kept us in the loop without having to call and ask.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The team at caliber collision was able to get my car back to me before Labor Day weekend, which was much appreciated! Thank you for fixing my car!
My Experience - 5.0/5.0 -
They got my car in right away and finished on schedule. It looks great. A group of nice people.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Staff were very accommodating and they were quick to perform the repairs and get the vehicle back to me.
My Experience - 5.0/5.0 -
Everything went very smoothly and everyone I came into contact with from this shop were all so helpful and very nice.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you so much for treating my car with so much care. Thank you so much for treating me with such kindness and keeping me in the loop about my car. I appreciate everything that you guys have done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for going above and beyond to help me with my car. Everyone was so kind and courteous and very professional.