Caliber - Valencia

4.9 (6,929reviews)
98%
25238 Anza Dr,  Valencia,  CA  91355
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In operation 29 years, 15 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Audi
Ford
I-Car
Volkswagen
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Email

Reviews (6,929)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with repairs frequently described as looking brand new and exceeding expectations. Many highlight exceptional communication, noting regular updates via calls, texts, and emails throughout the repair process. Timeliness is a recurring strength, with numerous customers pleasantly surprised their vehicles were completed ahead of schedule. Customers also appreciate the friendly, professional, and courteous staff. A few customers noted areas for improvement directly from their feedback, including wishing for more proactive status updates without needing to call themselves, occasional minor repair oversights, and in isolated cases, longer-than-expected repair timelines.
AI-Generated from reviews written in the last 12 months
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"Caliber Collision is a amazing remarkable collision repair business, they made my experience with them a highly recommended one from the time ..." Read more
"... past. Everything was done correctly the first time. The repair exceeded my expectations." Read more
"Outstanding from start to finish."
"Great customer service. Kept me informed of the status of my car. Friendly and professional."
"... informed on the process and progress on the car. Got my car back earlier than expected! Was super happy about that! Great customer service Great service and got my car ..." Read more
"... nicest and friendliest repair shop I've ever been in. They finished the work way before expected. These guys are amazing." Read more
"Excellent job, repaired ahead of schedule, I cannot tell that the vehicle was even damaged. I highly recommend this shop for any auto body repairs ..." Read more
"Yes, 5 days instead of 8 days. So thankful for that as we had a family trip was coming up."
"Delivered on the timeline promised."
"Quick, thorough, and efficient. Excellent communication! The vehicle looks like new! Highly recommend!!"
"Attention to detail was amazing.. communication was constant and accurate. The car was stunning when i got it back"
"... automotive repair that I didnt have to initiate follow up, caliber kept me up to date from step to step. I will definitely be a return customer." Read more
"Lacked communication, myself and my insurance adjuster made multiple attempts on status"
"Excellent craftsmanship work Timely and accurate communication Job completed as promised"

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

It would be the first place we'd recommend. It was the first place recommended to us.

Repair Quality

Exceptional service provided by James and everyone at the Valencia office. Couldn't have gone any smoother.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Caliber Collision took great care of my truck and kept me updated when my truck was ready for pick up. Joe did an excellent job at fixing the damages to my car. Made my truck look new again. I want to thank you guys for taking well care of my vehicle damage and explaining what needed to be done and how long it was going to take. Definitely recommend this place made the process so much easier for me. I thank God Joe fixed my vehicle from the damages it had in such a quick timing but did such an incredible job.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

This shop , especially James has the best customer service. Will definitely be coming back for future repairs.

Repair Quality

Fast turn around, quality work, great customer service

Customer Service

James was great, easy to talk to and very thorough when going over the vehicle and what needs to be repaired.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great Customer Service

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service

Customer Service

Professional

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Joseph Hammond was nothing but respectful & attentive. He would regularly keep me updated on my car’s condition. I have no complaints with my service.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The person who handled my estimate and repair of my car was awesome. I would highly recommend him and your company to anyone who asks me.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

We had our truck’s catalytic converter stolen, and this shop got us back on the road incredibly fastJoseph was extremely helpful throughout the entire process. The repair took less than a week, and everything was smooth and easy from start to finish.. They kept us informed, made the process stress free, and provided excellent service I highly recommend this shop to anyone looking for fast, reliable, and professional wor Thank you, Joseph and the team

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

James was Great! Give the guy a promotion!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent service from start to finish. James was very professional and courteous. Took care of everything!

Customer Service

Same as before

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Definitely would recommend

Repair Quality

Great

Customer Service

Wonderful

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I took my car back last Monday to adjust my parking sensors on my rear bumper and I had to wait for almost 2 hours at the location without been asked if I need a ride to work. I lost 2 hours of work on that day. They fixed my parking sensor and Jose was really helpful, but they left 2 tiny chips on my bumper after working on it. I will not make this a big deal because they are tiny, but I'm disappointed.

Customer Service

Jose was very attentive and helpful.

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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