Caliber - Vancouver - Mill Plain
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Work was promptly completed and looked great!
My Experience - 5.0/5.0 -
Everything was smoothly handled
My Experience - 5.0/5.0 -
Outstanding customer service and communication throughout the entire experience. Todd and the repair team are extremely thorough and I would recommend their service to everyone. Thanks again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Todd and team were phenomenal down to every last detail
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Delays in getting info was very frustrating
My Experience - 5.0/5.0 -
Completion date was delayed a couple times, but it was holiday season so it was understandable. They were very friendly and they did a clean and perfect job.
My Experience - 5.0/5.0 -
The total experience was excellant. I will br back and I have recommend this company to others.
My Experience - 5.0/5.0 -
Excellent team and outstanding service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0 -
They did do a good job on the repair and honestly it is good as new.
Customer Service - 3.0/5.0 -
Would have been better if they would have communicated on how the assessment and repair was going. I had to call them to get up dates after they had the vehicle for five days. Lack of communication within the company when I would call the receptionist then show up at the shop and the general manager had to find my vehicle to find out how the repairs were going because the assessor was out to lunch. Called the company main office to complain and then finally got daily updates. They couldn’t even give me an estimate on how long that I would need a rental. I was told who knows how long this could take!
My Experience - 5.0/5.0 -
Just picked up my car today and it looks great! Staff is very helpful, kind and updates were very nice.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Ashly was very responsive.. informative and kept me in the loop.
My Experience - 5.0/5.0 -
Repairs went well. Felt like they were able to get the repairs complrted as fast as possible . Commu ication kept me up with the progress Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
A secondary item. That was pointed out to the insurance co. USAA was washed away the issue. I can show that it was the result of the accident that their claims caused. I did everything they wanted coming to you guys and you did great. NOW THEY say they aren't responsible for the additional issue. I am frustrated in I am a honest person and feel like this is wrong.....
Customer Service - 5.0/5.0 -
No issues
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0 -
Took 4 full days for a lower grill replacement, should have been 2 days
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This experience was EXTREMELY POSITIVE!! Todd at Caliber was very professional and kept in constant contact with us during our repair. I would HIGHLY RECOMMEND CALIBER COLLISION.
Customer Service - 5.0/5.0 -
OUTSTANDING!! Todd was very kind and professional!
Returned Clean
My Experience - 5.0/5.0 -
Todd was awesome! Very informative, kept us updated and made the whole process incredibly easy and stress free. I usually don’t leave reviews, but it was an 11/10 for me!! Thanks Todd!
Likely to Recommend - 5.0/5.0 -
Always will recommend now. Great experience!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Todd was fantastic!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kept me well informed throughout the whole process, repairs were done quickly, and done well!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Yes! This is definitely a 5 Star Team! Todd, Max and Angela were awesome with customer service. I appreciate their helpfulness , patience and attendance to details and would highly recommend Caliber Collision.