Caliber - Vancouver - Mill Plain
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Employees were thorough, attentive and professional. The business was clean and well-run. The work done looks very good; the paint match was perfect.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very quick turnaround on repairs excellent staff, all were very helpful and courteous
Likely to Recommend - 5.0/5.0 -
Very good shop
Repair Quality - 5.0/5.0 -
Things went very, I was kept informed throughout the process
Customer Service - 4.5/5.0 -
Very professional
Returned Clean
My Experience - 5.0/5.0 -
From beginning to end I was given the High Caliber treatment like I was royalty! Caliber kept me informed at every stage. I can understand why State Farm has chosen Caliber Collision for its perferred shop. It is a great complement to my choice in insurance with State Farm.
Likely to Recommend - 4.0/5.0 -
I’m only saying 8 because I hope that mechanic does not get used again. And that’s difficult because that does reflect on caliber for using them. But you guys as a whole were great.
Repair Quality - 5.0/5.0 -
The body work/paint was great. No issues. The workmen shop from the shop that did the physical repairs to the vehicle is a different story. Horrible experience, but that is not your guys fault and I’m very understanding of that.
Customer Service - 5.0/5.0 -
Everyone at caliber was awesome! Give Ashly a raise, she was great! Went out of her way to make sure everything was taken care of and the customer service from everyone else was great as well.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Excellent service. Friendly professional staff. Highly recommend on all counts.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Ashly and the team were great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome work!
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I was extremely disappointed because I had my F-150 repaired there a few years ago and I was very pleased. That’s the reason I took it to the same location. There were deep scratches on the rear and a dent almost unnoticeable. When they opened the bumper/quarter panel they found some damage from a previous accident (before I owned it). Todd told me the insurance company was not likely to pay for that. I agreed to pay that repair cost out of pocket. When the work was finished Todd informed me he had added it to the original estimate and the insurance company was paying for it. I was tickled. I picked the vehicle up at night and was not shown the work. He had it parked so close to another vehicle there was no way to see. When I got home I took a flashlight and looked at the rear and was astonished to see the scratches had not been touched. I took it back and confronted Todd who insisted that I agreed not to spend the $400+ (don’t remember the exact amount) to fix them. Which of course was not true because that was the only reason for bringing it in. Before I took it in I tried to take them out with rubbing compound. The scratches were so deep that they showed white paint beneath the blue. Todd insisted that I agreed to only polish them. What I agreed to was not to touch the bumper cover which had minor scratches. He was adamant that I had agreed to that and so I left.
Repair Quality - 0.5/5.0 -
They fixed everything except what I took it in for.
Customer Service - 0.5/5.0 -
Read question 1. If you’re asking about Christy, I give her a 10. Todd insists I didn’t want the deep scratches fixed, only polished. Absurd.
Returned Clean
My Experience - 5.0/5.0 -
The customer service was excellent and I was surprised at the detail and care they took cleaning the inside of my car. Thank you 😊
My Experience - 5.0/5.0 -
Everything went smoothly thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Smooth and easy process. Beautiful work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The service was great, communication was great, car looked great
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
excellent customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
You guys did great. Hospitality, professionalism, and timely work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They cleaned up the car real nice but still a strong odor of chemicals. I still give them a 10. Easy to work with company.