Caliber - Waco - Bagby Ave

4.8 (2,066reviews)
95%
5753 Bagby Ave,  Woodway,  TX  76712
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In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,066)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new after service. The team received high marks for proactive communication, including regular text updates and prompt responses to inquiries. Timeliness was a standout strength, with numerous customers reporting their vehicles were completed ahead of schedule. Staff were widely described as courteous, professional, and knowledgeable. A few customers noted areas for improvement, including instances of poor communication, repairs taking longer than expected, and occasional quality concerns such as missed items or cleanliness issues upon vehicle return, as shared directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... the best repairs. The damage from my collision was professionally restored. Some of the damage from previous incidents were cared for also. I can not thank you ..." Read more
"... Collision to the customer earns nothing less than an A+. I am very pleased with the work, the time it took, and the professionals at Caliber Collision. Thank ..." Read more
"... dents and scratches from a fallen tree limb, but you'd never know there was any damage after taking it to Caliber! Not only did they do excellent work, but they completed ..." Read more
"The shop did a quality job on the repairs, from the tightness of the joints between panels to the matching of the color of paint and the finish coat. I am very ..." Read more
"Car was returned filthy, not washed after repairs. Overspray all over glass, trim pieces, still missing parts that never came in. The blend job on the driver side ..." Read more
"Two weeks past originally scheduled date."
"... kept me informed and updated on the whole process. Returned vehicle ahead of expected time frame." Read more
"... Caliber! Not only did they do excellent work, but they completed the work earlier than estimated!! The staff is so helpful and friendly. I would advise ..." Read more
"Repairs took almost 2 months, horrible."
"... The repair was corrected like factory condition and completed almost a week sooner than the original estimate. Kudos to the Caliber Collision team! Thank you!" Read more

My Experience

Chris was very helpful and kept me updated on my Bronco. Excellent employee

My Experience

My Experience

My Experience

Brandon was amazing! He kept me updated all along the way. He wennt above and beyond what I was expecting.

Likely to Recommend

I have already put your name out there. I was referred by my sister, and I will definitely refer everyone to your establishment.

Repair Quality

The repair quality is amazing! It looks great! You wouldn't even know it has been wrecked. Thank you again! Once again, kudos to Brandon for the amazing experience!

Customer Service

The counter coordinator was amazing and inviting, and Brandon was second to none.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We are completely satisfied with the work that you guys have performed for us. Y’all have done work for us in the Pass and again we were very satisfied. Your staff was very courteous for checking in with us, and keeping us informed about our vehicle will pass the word along.

Likely to Recommend

Will not disappointed

Repair Quality

Another great experience

Customer Service

The personal was outstanding

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great communication

Customer Service

Communicated any hiccups

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It was done faster than expected. Car looks great. Great communication. Texted me with updates regularly. Called me with important updates. Thank you.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The hood repair looked very nicely done, windshield looked great as far as I can tell. But my horn isn’t working now and one of my headlights was taken out and left in the engine bay rather than placed in the headlight housing. Makes me wonder what else might be wrong.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Our car looked beautiful when we came to retrieve it. We could not tell that it had been hit. Brandon, our service manager discussed the repairs with us. We opted to receive the text messages from them keeping us updated on the repair progress. Our car was only down for two weeks. They did a A+ job.

Likely to Recommend

Definitely will refer you to

Repair Quality

Can’t even tell anything was damaged. Thanks for keeping us informed of the repair process via text messages. I would recommend your services to my friends.

Customer Service

Great job!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

All of the staff were very nice, patient, and helpful.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Tom was great and they did a great job on the truck. I appreciate their professionalism.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent service both from Cooper and the entire team at Caliber Collision! They kept me informed every step of the way of the progress on my vehicle!

Customer Service

Excellent

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Tom went above and beyond on assisting me on my truck. Also great man to talk with. Very greatful for the beginning to the end. This is why I do business with Caliber Collision always go above and beyond.

Likely to Recommend

Repair Quality

The quality of work that was done is fine but the coordination, fallow thru, communication and the quality of parts are very poor. Someone at the corporate office kept calling me day after day some times 3 times a day trying to get me take my truck in, even though it was already at the shop being repaired. I told them that over and over again but the harassing calls kept coming. Next we have the poor part quality. I have documented and spoken to Brandon time after time about the new headlight being noticeably dimmer than the old. When my truck went into the shop I had just replaced both bulbs with new LED bulbs since the right one went out when I hit the Buzzard. The first night I drove the tuck after getting truck back, I noticed the enter right side headlight was dimmer than the left, and a side marker light was out. They did not take the new LED bulb out of the old headlight and put it in the replacement headlight. I called up to the shop and asked if they still had the old headlight, knowing it would be a long shot, but no one ever called me back. 2 day of so after my first call I called up and tried to talk Brandon and he never called me back. On the 3 day I waited on the phone until he answered I told him about the being dimmer and he offered no solution over than to say to replace the inoperative side marker light and see if that made a difference. So I bought 2 new replacement bulbs and installed them as a matched set, and attempted replacement of the side marker bulb but could not reach the bulb and asked Brandon when when be a good time to bring it up to have them fix the light. I got response from him for 3 work days. In the mean time I replaced the bulbs with a new set of LED bulbs, adjusted them to as per the instructions and noticed the right headlight was still displaying an unsatisfactory beam and was still noticeably dimmer than the left one. I took the truck on a walk-in and talked to Brandon, he took the truck and got the side marker light fixed after telling me there was nothing wrong with after I texted him a picture of the light being dim and the marker light out. After they fixed the marker light we spoke about the poor beam pattern and the noticeable difference in light intensity from the old light and the new headlight. He told me "to check it tonight and see if there is still a difference". I did and I documented by picture and video that there was still a noticeable and unacceptable difference. The next day I emailed the office the videos and pictures, the only response I got from Brandon was for him to ask, If I could text him the video. When I told him they were too big to text, He again went silent. I am not happy with this treatment and not happy with the parts quality.

Customer Service

Brandon does not call back or follow up on issues.

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

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