Caliber - Waco - Bagby Ave
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
All of the staff were very nice, patient, and helpful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service both from Cooper and the entire team at Caliber Collision! They kept me informed every step of the way of the progress on my vehicle!
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
My Experience - 5.0/5.0 -
Tom went above and beyond on assisting me on my truck. Also great man to talk with. Very greatful for the beginning to the end. This is why I do business with Caliber Collision always go above and beyond.
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0 -
The quality of work that was done is fine but the coordination, fallow thru, communication and the quality of parts are very poor. Someone at the corporate office kept calling me day after day some times 3 times a day trying to get me take my truck in, even though it was already at the shop being repaired. I told them that over and over again but the harassing calls kept coming. Next we have the poor part quality. I have documented and spoken to Brandon time after time about the new headlight being noticeably dimmer than the old. When my truck went into the shop I had just replaced both bulbs with new LED bulbs since the right one went out when I hit the Buzzard. The first night I drove the tuck after getting truck back, I noticed the enter right side headlight was dimmer than the left, and a side marker light was out. They did not take the new LED bulb out of the old headlight and put it in the replacement headlight. I called up to the shop and asked if they still had the old headlight, knowing it would be a long shot, but no one ever called me back. 2 day of so after my first call I called up and tried to talk Brandon and he never called me back. On the 3 day I waited on the phone until he answered I told him about the being dimmer and he offered no solution over than to say to replace the inoperative side marker light and see if that made a difference. So I bought 2 new replacement bulbs and installed them as a matched set, and attempted replacement of the side marker bulb but could not reach the bulb and asked Brandon when when be a good time to bring it up to have them fix the light. I got response from him for 3 work days. In the mean time I replaced the bulbs with a new set of LED bulbs, adjusted them to as per the instructions and noticed the right headlight was still displaying an unsatisfactory beam and was still noticeably dimmer than the left one. I took the truck on a walk-in and talked to Brandon, he took the truck and got the side marker light fixed after telling me there was nothing wrong with after I texted him a picture of the light being dim and the marker light out. After they fixed the marker light we spoke about the poor beam pattern and the noticeable difference in light intensity from the old light and the new headlight. He told me "to check it tonight and see if there is still a difference". I did and I documented by picture and video that there was still a noticeable and unacceptable difference. The next day I emailed the office the videos and pictures, the only response I got from Brandon was for him to ask, If I could text him the video. When I told him they were too big to text, He again went silent. I am not happy with this treatment and not happy with the parts quality.
Customer Service - 1.5/5.0 -
Brandon does not call back or follow up on issues.
Returned Clean
My Experience - 5.0/5.0 -
Tom was very good with communicating through out the process and setting expectations!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job all the way around. From the beginning to the end. Tom and Azriel both kept me in touch and made my car beautiful again .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service excellent work this place is my forever go to
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent work done I am beyond pleased with the outcome. Cooper at Caliber Collision was very helpful and informative in keeping me updated with details about the car. Thank you everyone for the great work you all put into our vehicles!
My Experience - 5.0/5.0 -
My service rep communication and updates and the work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service was great the Service Technician great work was great
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Tom and his team were absolutely amazing. They took great care of my jeep. They had her fixed and back at home quicker than expected. And they fully cleaned my jeep and she looks even better than when I dropped her off.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Caliber Collision did an amazing job with my car
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Brandon H did a great job of completing my service as expected. Thanks.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Brandon H was excellent.