Caliber - Waco - Bagby Ave
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My repairs are not completed due to parts being on back order. I was pleased with the service I have had so far.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
When I brought on my car, I specified that I wanted the alignment checked and done and the left headlight to match the new one ( at my expense) right before the car was ready to pick up I had to reiterate the alignment. I was told it wasn’t done because insurance didn’t approve. I already stated I would pay for it. I forgot about the headlight until I arrived and it was not replaced. I was then told I could have someone buff it or replace at a later time. I wanted all of this done while you all already had my car. No I am not happy that my wishes were not properly documented and/or carried out
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thanks for a job well done. I am glad you have the car rental place next door.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I have one word....Coby!!!! He is absolutely amazing!! He kept me informed every step of the way during the repair process. Most of the time he was sending me updates before I was even able to ask! That's customer service! So friendly and knowledgeable and if there happened to be something he was unsure of, he wasn't afraid to ask and then get back to me. Everyone at the Bagby location was so friendly and understanding with my millions of questions and annoying calls. Thank you!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The repair was fine, they did good work and the price was fair my only frustration was the rolling deadline. It was Monday and then Tuesday Wednesday and I finally got it the following Monday which was fine. Under promise and over deliver is a better approach
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Took a little longer than they estimated
Customer Service - 5.0/5.0 -
Dawn and Coby were great
Returned Clean
My Experience - 5.0/5.0 -
Everyone was very sweet and friendly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Tracy was GREAT! Very good communication on progress and timelines. Really appreciate that top notch customer service! Very satisfied!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Fast nice CobyNice
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast Nice
Customer Service - 5.0/5.0 -
Nice
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very professional and good quality work! Keeping you updated through the repairs. Thank you for listening to your customers! Another plus is, that Enterprise Rental is in the same building and they are also great! Thank you!
My Experience - 5.0/5.0 -
Tracy did a wonderful job keeping me informed about status on my car.
My Experience - 5.0/5.0 -
I was very pleased with the repairs made to my daughters SUV!!!! Its a great feeling as a customer knowing that your vehicle is good hands. Coby was very Professional and very Friendly and welcoming and took the time to go over the repairs made to my daughters vehicle!! You can’t beat Good workmanship and Good Professional Employees like Coby!!!! I would definitely recommend you to all my family and friends!! Thank you Coby for all that you do for your customers at Caliber Collision!!!
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
Found small area that was damaged on the newly painted rocker panel
Customer Service - 1.5/5.0 -
First visit - I found out that I was going to be able to pick up my truck from Enterprise Rent-A-Car, not you. I ended up calling after I got off the phone to see if that was true. 2nd Visit to replace damaged windshield: damaged area on rocker was fixed and windshield was replaced but needed to recalibrate my safety camera. That required to keep my truck an additional day. Day 2 comes and goes and no call so I call you to see what’s going on only to find out that my truck was overlooked so camera wasn’t calibrated. Now it’s going on 3rd day (all for a windshield replacement which is probably a 1hr job to do). This is extremely frustrating.