Caliber - Waco - Bagby Ave
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I was very satisfied with my experience at Caliber Collision in Waco from start to finish. John Robinson and Coby Hollingsworth were great. Excellent communication and excellent work by the service team who performed the repairs. If I ever need any repairs in the future, this will be the place I go to again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very happy with the work caliber collision did on my highlander and I want to thank Coby for helping me with the process
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0 -
They had the car for over a week and did nothing to it. The appointment to get the car fixed was made almost 2 months in advance. If they couldn't get to the car when promised they should have told us and pushed the appointment back.
Customer Service - 2.0/5.0 -
The car was supposed to be ready on 12/14. My husband called on 12/13 to make sure everything was coming along and we could pick the car up the next day. They didn't even touch the car since it had been dropped off on 12/7. So, if we wouldn't have called nothing world have been done to the car. Supposedly the adjuster that works at the Collison center took it upon themself to decide that the damage that was done to the vehicle was caused by two different accidents therefore the insurance wasn't going to pay and we had to pay for the repairs. Ok, if this was the case why not call the customer and tell them so things could be straightened out. So, had to go to the collision center and see what was going on. My husband explained to the lady how the car got hit just as he did when he got the estimate for repairs back in September. Now the insurance company had to be notified and we had to wait on that. My husband called on Wednesday, still waiting on the insurance company. Finally on Thursday the insurance gave the okay for repairs. Then I started receiving phone calls and texts for updates on the car. The car is not mine. I didn't bring it in for the estimate, setup the repair date, drop it off for repairs my husband did. I don't know why I was getting the correspondence for this event it had nothing to do with me. I was woken up several times to answer phone calls from your staff when I shouldn't have been called in the first place.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Team went out of their way to complete my car as promised and even willing to provide a rental at no charge if not complete. Tech’s did a quality job