Caliber - Waco - LaSalle Ave

4.8 (985reviews)
96%
1900 Lasalle Ave,  Waco,  TX  76706
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In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (985)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication was a standout strength, with frequent text updates and proactive status reports throughout the repair process. Many vehicles were completed ahead of schedule, which customers found impressive. A few customers noted minor concerns, including paint matching issues, cleanliness details, and instances where vehicles required a return visit for incomplete repairs. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"They did amazing. They got my car running better than it's been in a long time. They had great communication ..." Read more
"By far, the worst experience I have ever had. Communication is poor. They told me my car was ready. ..." Read more
"This Caliber did an outstanding job! The staff is very professional and kept me updated every step ..." Read more
"... my car back, Im still satisfied with the service. You cant even tell there was ever damage to the vehicle. Great job!" Read more
"Thank you for taking excellent care of my car. The service was exceptional."
"They had it ready two days before it was to be ready"
"... process was effortless. Communication was great. The repair was finished a weeks early. No complaints." Read more
"... location are great! They kept me updated the entire way. They also finished ahead of schedule which was awesome! They also did a great job on my SUV repairs!" Read more
"... While it was about a week when work actually started, there was a nine-day period at the beginning where nothing was happening with the vehicle. Not sure if this ..." Read more
"... great communication, beautiful work on my car, and finished a week earlier than I expected it. This is my second time using Caliber and I wont go ..." Read more
"... down amazing customer service. Very attentive and kept communication with me throughout the whole process. If I or any friends or relatives have auto repairs ..." Read more
"This process was effortless. Communication was great. The repair was finished a weeks early. No complaints."
"They are wonderful with communication and customer service, they kept me informed every step of the way."
"... Caliber collision staff at this location are great! They kept me updated the entire way. They also finished ahead of schedule which was awesome! ..." Read more
"... someone said they would call you back they wouldnt. Communication was terrible.." Read more

My Experience

They were amazing, timely (way ahead of when expected), communicable, and very professional.

My Experience

Everyone was so nice and my car looks Amazing!!

Likely to Recommend

My car looks better than it did when I bought it! People look at the side that was damaged and fixed and they said wow did you get a new car?

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great timing fast service communication was awesome will recommend any day

Likely to Recommend

Everything was great pertaining to this company

Repair Quality

Well recommend great communication and please with the work

Customer Service

Kept me Informed?

Yes

My Experience

The communication was regular, pleasant, and professional!

My Experience

Thanks, Bob!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Car looked great, was sparkling clean, and finished quicker than originally projected. All the employees were very nice and we are so grateful for the fine service.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Amazing service! What was supposed to be a 30 day repair only ended being a 2week repair. So happy with the speedy service

My Experience

They did a great job on my repairs and completed my repairs seven days earlier than the estimated time. Great customer service , as well. Very satisfied with their service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You have an amazing employee in Bob at you LaSalle Waco location. He is a keeper! We had a new car that was rear ended and Bob made sure our car looked as good as it did when we bought it three weeks earlier.

Likely to Recommend

Repair Quality

Bob was wonderful.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Highly recommend.

Repair Quality

Excellent work. Excellent communication. Caliber makes the process of getting your vehicle repaired easy and seamless. I highly recommend to anyone needing collision work performed. A first class operation!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication from start to finish. Great workmanship.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Fast service dropped off Monday morning was finished Friday. So thankful I was back in my own car again

My Experience

The repair was done in a timely manner, and it looks brand new. Awesome work

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Bob did a great job keeping us informed and getting our car repaired efficiently and returned in great shape.

Likely to Recommend

Repair Quality

Customer Service

I thought Bob explained work that I needed done was professionally handled

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The Caliber Collision team was VERY communicative and kind! They kept me updated on everything and answered all questions I had.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

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