Caliber - Waco - LaSalle Ave
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Everybody there was very helpful even when the employees were busy with other customers.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Will update if I hear a response back. Have already reached out to Progressive Insurance. Very dissatisfied with service. Front bumper not installed properly. Sticking out in both places on both sides. There is a mishap that looks to be painted over using a grayish paint. The panels on the inside of trunk were not put back in I had to do that myself. Will update with pictures on my google review.
Customer Service - 2.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The staff was kind and pleasant to deal with.
My Experience - 5.0/5.0 -
My truck was scheduled to be finished on March 17th and the Caliber Collision team had it ready a week ahead of time. Everything looks good, it drives well, and after the repair they got it all nice and clean for its return. I have nothing but positive words for Caliber Collision.
Likely to Recommend - 2.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
My experience was great, the representatives that I worked with were very professional. Also, I enjoyed receiving the text messages about the progress of my wife’s car, lastly her car looks great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I just received my car back after being at one of you recommended body shops since November. The condition of my vehicle is WAY below even my lowest expectations. I let the rep at the Caliber Collision know the things I noticed on my vehicle that concerned me and were unacceptable. His response was that it was the insurance companies fault and that he did all he could do. All he could do was “try” to fix the things I was not happy about but there were no guarantees. The paint on my AFTER MARKET bumper (which I was told that the insurance companies ONLY let the body shops use after market parts even though y’all told me your recommended shop only use OEM) was done poorly and is damaged in multiple places. The AFTER MARKET bumper DOESNT EVEN FIT RIGHT! There are gaps along the fog lights and headlights that shouldn’t be there. I have been more than patient and paid way too much money to have my car in this condition. Not only is my car is looking worse, the body shop let it sit for so long without turning it on that the battery died several times which is TERRIBLE for a hybrid vehicle. So now who knows when that will have to be replaced as well.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0 -
My car was there for a month with an oil leak..when I got my car back it had no oil, I told them that due to the wreck my check engine light was on…check engine light is still On and my windshield was not replaced like we discussed..
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I am completely happy with the work. Everything looks brand-new like nothing never happened and they were very kind and helpful. Definitely five star.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They are awesome and keep you updated. Thank you for going out of your way. Definitely five stars.
Customer Service - 5.0/5.0 -
Service is great very kind staff
Returned Clean
My Experience - 5.0/5.0 -
Bob was the best! The repair was quick and well done. I will use you again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Bob stayed in communication with us the full time. He was the best!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Car was not completed
Likely to Recommend - 5.0/5.0 -
Very much so
Repair Quality - 5.0/5.0 -
The staff was great would not go anywhere else for my Collision repairs
Customer Service - 5.0/5.0 -
I was kept inform by john everyday
Returned Clean
My Experience - 5.0/5.0 -
My vehicle was as clean as it could be returned to me. It was previously stated to be ready on 02/17 but was ready on 02/22. There is one area around the headlight that was not completely painted but overall it was a great experience.
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
My vehicle was stated to be ready on 2/17/23 but was not ready until 2/22/23. When I picked up the vehicle, there was an area around the headlight about 1.5 inches long that was not painted. Also, inside my car for some reason they let my back seats down and did not put them back up. I’ve never put them down before so I have to figure out how to get the seats up again.
Customer Service - 4.0/5.0 -
The people were nice.