Caliber - Waco - LaSalle Ave

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very satisfied the service was fast and great quality

Customer Service - 5.0/5.0 -

The service was great

Returned Clean

My Experience - 5.0/5.0 -

Very friendly and professional. Finished the job ahead of time. Helpful employees all the way through the process. Would recommend them to anyone! Thanks for a great experience.

My Experience - 5.0/5.0 -

These guys were awesome!!! Jason is the consummate professional in customer service. Informed me up front of the time frame and process and kept me updated frequently throughout the repair process. These are the only guys to use in Waco, Tx

Likely to Recommend - 5.0/5.0 -

I could not be more satisfied or happier with my experience with Jason and the staff at Caliber Collision

Repair Quality - 5.0/5.0 -

Jason and the staff at Caliber were great, they kept me informed numerous times throughout the repair process and were always extremley professional and friendly

Customer Service - 5.0/5.0 -

They were all very helpful and friendly at all times

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I would highly recommend to others

Customer Service - 5.0/5.0 -

Great staff !!

My Experience - 5.0/5.0 -

The repairs looked great.

Likely to Recommend - 5.0/5.0 -

I would absolutly recommend this location, but NOT the location on Bagby.

Repair Quality - 5.0/5.0 -

Bob Kohlscheen was great to work with. He's professional and kept me updated. Also, I was actually surprised we got the vehicle back in less than 2 weeks.

Customer Service - 5.0/5.0 -

Again, Bob K was awesome! He was on top of things. You might encourage the receptionist to smile and be a bit more friendly.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I only put down bad remarks .

Customer Service - 5.0/5.0 -

Only put down bad comments.

Returned Clean

My Experience - 5.0/5.0 -

Thank for completing the repairs to my vehicle in a timely manner and keeping me informed during the time of the repairs.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very happy with the work

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The communication was great and the car is fixed!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were very helpful and answered all my questions. They worked with me on a pickup time when I had to work.

Customer Service - 5.0/5.0 -

They were all polite and professional.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent service and communication through Bob Kohlsheen

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Yes I would recommend them to family friends and others.

Likely to Recommend - 5.0/5.0 -

Yes I would recommend it friends family and others

Repair Quality - 5.0/5.0 -

I would definitely recommend it.

Customer Service - 5.0/5.0 -

You get a warm Welcome and they take care of you and your on your auto repairs

Returned Clean

My Experience - 0.0/5.0 -

My name is Joy Holden. I have been the primary person on this claim. The initial call for repairs was in October. I was told the body shop could not get to the initial estimate until November. Then could not get to the repairs until December. I brought my car in for repairs twice. The initial visit I was told the parts would not be available until December 12th. The 2nd repair visit I was told it would take at minimum two weeks to repair. When I asked why it would take 10 business days to repair I was not given a sufficient answer. If the body shop had the parts and labor to do the work, how could it take 2 weeks? I was again not given a sufficient answer. When I asked for updates on my vehicle it was answered with multiple excuses and unprofessional communication. I am a medical professional. I am an educated person. I deserve a straightforward answer regarding the “why” questions I was asking. I received my car back on December 28th. When my husband came to pick up the vehicle it was still not fully ready. A small rear panel on the back left was popped out and the shop also claimed that I had not paid $500 of my deductible. The repair man started to fix the panel. He said he was done and the panel was still popped out of place. My husband had to ask him again to fix it. We paid the $500 deductible in cash in November prior to any repairs being done. The office did find the payment after being told we paid in cash. The car was clean and washed when it was returned. I will never use this body shop again because of its unprofessional communications when speaking to me. I felt they were speaking down to me and they were constantly offering a multitude of excuses for why the repairs weren’t being done. Instead of owning the problem and handling it professionally, I felt I was treated without respect. The female receptionist was polite and did a good job.

Likely to Recommend - 0.5/5.0

Repair Quality - 2.0/5.0

Customer Service - 2.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Bob was very professional and knowledgeable

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 3.5/5.0 -

Job took a little longer than expected but it was worth it. I’m the end the job came out better than I expected.

Customer Service - 3.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

There is still a concern with my car not driving right which I called and told them and I am still waiting for a call back