Caliber - Waco - LaSalle Ave
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Always helpful and willing to make things right
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job on my car. Also great customer service.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The customer service was so nice and helpful! My car looks amazing and it is so nice having it back in tip top shape!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were friendly and did a good job on my truck.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have been telling everyone of the great service and work.
Repair Quality - 5.0/5.0 -
Looks brand new and the fit is perfect.
Customer Service - 5.0/5.0 -
They kept me informed with updates along the way.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The employees were so helpful and generous. I felt completely taken care of! Their team is wonderful and if I have any other car needs I will be coming back!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Replaced catalytic converter in a timely manner. Truck is running just fine.
Customer Service - 5.0/5.0 -
Fast efficient service. Highly recommend.
My Experience - 5.0/5.0 -
Throughly consistent professional and friendly....the best a body shop can offer....thanks Caliber on LaSalle in Waco TX.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service by Bob and the team at Caliber Collision. They repaired my car in a week!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Bob was extremely nice, communicative, and prioritized my vehicle after seeing that it was unsafe for me to drive. I didn't expect to have such a good experience with staff or receive helpful periodic updates, so I was very pleasantly surprised.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
The car looks good but the experience itself was awful. Not only a lack of info and follow through, but multiple false/inaccurate communications that resulted in a lot of wasted time and effort on my side. Also they left the wiring harness dangling in the pedal area and I can't figure out how to get it put where it goes. Will never use Caliber again if I can help it.
Customer Service - 1.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
First of all let me start off with the mileage on my vehicle, why on earth is the mileage 800 higher than what I dropped it off at?????? Our truck has been in your shop for 3 weeks plus and you drove our truck 800 plus miles really??? The mileage at drop off was at 3911 and when it was picked up today by my husband it is at over 4700!!! This is NOT acceptable!!!! Secondly, the inside of the truck looks like someone has been driving through back roads with the windows down for days!!! We have a beautiful high country edition brand new at that and yall didn't even bother to clean it after putting excessive miles on it!! Third, the windows (driver side and rear left passenger) what on earth did yall do to them?? They are cloudy and look like something was sprayed on them??? Fourth, back left seat, the leather is excessively stretched!!! Did yall set the doors on the seat??? What on earth??? This is so incredibly ridiculous. If this is not corrected in some sort of monetary way as soon as possible we will be getting a lawyer. 800+ miles while a vehicle is "being worked on" is not gonna fly and its a brand new truck!! Not sure who is responsible here but we expect this to be resolved.
My Experience - 0.0/5.0 -
Promises such as calling me, replacing certain parts and time for repairs were not kept. Lots of lame excuses.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 1.5/5.0 -
Very poor communication throughout. Excuses were sorry. Work was not what was promised. Would not recommend this business.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
It still was not 100 percent accurate. You can still tell there was work done but considering how long everything took. I wasn’t about to push the issue any longer and just accepted my vehicle.
Customer Service - 0.5/5.0 -
This was the worst experience I have ever received from any body shop. My vehicle stayed with them for over 2 months. The repairs were constantly delayed for one reason or another. It took 3 trips to pick up my vehicle. The first time I was told it was ready the repairs looked horrible. Throughout the process I was promised follow up calls many times. They rarely followed up when they said they would. I was constantly treated as if I was a bother to them when I would call to check on the status of my vehicle.