Caliber - Waldorf - Kaine Pl
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Team explained the process and very helpful in going over what was going to occur to repair my vehicle
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 2.0/5.0
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 1.0/5.0 -
Truxk now has small scratches on both sides from being in the shop. They tried buffing it out, but it didn't work very well.
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great Team!!! They made this process easy!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Never
Repair Quality - 0.5/5.0 -
Lack communication and follow up. I picked up my2018 Nissan Maxima 2024 on Tuesday February 13, 2024 and the next day February 14th, 2024 morning I was driving into DC and the under carriage fell down scribing the pavement. I inquired about the under carriage before I left Caliber and was informed that all was OK. This was a very disappointing experience. Now I have to miss work and set a time for them to repair it.
Customer Service - 0.5/5.0 -
Lack of communication and followup
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Already spoke w/team about making sure they call a customer before the day is out when the customer is expecting to pickup their vehicle. A text changing the date-especially the last week( in my case a total of 7 times these 4 weeks and 3 this past week) many of these times with no reason explained why explained on an automated text and no way to talk w/someone especially on a Friday night as the text would come in after your office closed. It is very frustrating and when you have to have others bring you there it is unfair to keep them on hold an entire day waiting for a pickup time that never happens…this is my only complaint about the service…I did not mind too much it took 4 weeks instead of 2 weeks to get it back but a little more personal contact might be a good idea when things are changing that can not be controlled and changing expected finish dates. Otherwise your people were friendly and efficient when I was there and when I called. My car looked brand new today when I picked it up and I am very pleased with the way it looked.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They had to keep my car a few days longer to fix the paint which I was completely fine with
Likely to Recommend - 5.0/5.0 -
They did an outstanding job of repairing the damage.