Caliber - Walnut Creek - Main St

4.8 (2,965reviews)
97%
2659 North Main St,  Walnut Creek,  CA  94597
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,965)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for proactive, frequent communication including daily text updates that kept customers informed throughout the repair process. Timeliness is a strong highlight, with numerous customers noting their vehicles were completed ahead of schedule. Staff friendliness, professionalism, and seamless coordination with insurance and rental services are frequently commended. A few customers noted areas for improvement directly in their feedback, including interior cleanliness after repairs, more proactive communication in select cases, unexpected cost increases at pickup, and ensuring all vehicle systems are thoroughly checked post-repair. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"They did a great job on my repair! Everything looked good as new, and they were very quick with fixing it. I thought ..." Read more
"... explained everything in a straightforward way, and delivered the car back looking better than ever. Its clear they take pride in their work. Im completely ..." Read more
"... seamless. The staff was kind and knowledgeable and the work was finished earlier than projected. I am thrilled with the results! Thank you caliber collision for a job very well ..." Read more
"High quality work, great service, and quick turn around. Highly recommend."
"They ALWAYS do an EXCELLENT job!"
"Very professional excellent work and completed the job one day early. Needless to say I was shocked and happy to get my car back early."
"... process was superb. Great communication, no delays. Car delivered ahead of schedule. It got us back on our rhythm. 😎" Read more
"... were inaccurate. It was very frustrating. But the final repair was completed to my satisfaction but after a week delay" Read more
"... appreciate the great communication all along the way! Job was thorough and completed a day earlier than expected. I would definitely recommend Caliber Collision." Read more
"2 weeks seems like a long time or relatively simple repair. Other than that, things went very smoothly."
"Best follow up and status updates of any company with which I have worked."
"Excellent service. I was contacted every day with the progress of my repair. I would highly recommend this company."
"Communication was sparse. I shouldn't have to keep calling for updates on my car."
"... the company to purchase a simple side mirror. The text messages that were supposed to keep me updated on the progress of the repair were inaccurate. It was very frustrating. But the final repair was ..." Read more
"... healthy relationship between client and company. Great communication and great customer services." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It was a pleasure working with the team at Caliber Collision. I highly recommend them. Heather and Julie were amazing. I’m new to California as a resident and they made me feel comfortable. Caliber Collision did an amazing job repairing my car. It looks like a new one. Thank you all.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Car looks great.

Likely to Recommend

Repair Quality

I had a great experience. Tim was very professional and I'm grateful for the service.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Work was completed quickly and no issues are present

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Tim and the Front desk admin were a great help. Very easy process

Likely to Recommend

Repair Quality

Super friendly and understanding everything I’ve been going to this place for the past couple years. I never had any issue they are super.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you so much to caliber collision! My car looks fantastic, your staff was amazing and the overall experience was excellent. An extra bonus, greatly appreciated is that the car was ready very early, so thanks!

Likely to Recommend

Repair Quality

I recommend caliber collision to anyone looking for help with their car. The experience was seamless. The staff was kind and knowledgeable and the work was finished earlier than projected. I am thrilled with the results! Thank you caliber collision for a job very well done!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

In addition to being competent at their jobs, everyone was courteous and helpful. I am very grateful to Heather for keeping me informed as the repairs progressed. And my car looks great!

My Experience

The front team was absolutely amazing! They made everything very clear, organized and helpful. I will definitely use caliber in the future if I’m in that unfortunate position.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Tim is great to work with

Likely to Recommend

Repair Quality

They ALWAYS do an EXCELLENT job!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was very kind and helpful. They kept me updated, and the repairs look great—like nothing ever happened!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My service advisor and the front desk person were kind, attentive, and professional. This is my go-to body shop.

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