Caliber - Walnut Creek - Pine St
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was surprised at their effort to stay in contact with me, and keep me informed of the progress of the repairs. I Appreciated the effort.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
All around awesome job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
Low quality work, botched job
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Will Liu was OUTSTANDING! Great customer service. He kept me informed of progress and even helped coordinate service with the Volvo dealership. Above and beyond service, thank you!
Customer Service - 5.0/5.0 -
See previous comment about Will Liu
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Fast, friendly, professional and high quality work. Thank you!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
High quality, fast, professional interaction with great outcome
Customer Service - 5.0/5.0 -
Perfect
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Our experience was amazing - they were very professional and prompt. They sent us texts everyday letting us know what the status of our car was. We highly recommend them.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0 -
I am very disappointed with your crew at North Main. Their attitude reflects something, i think, fundamentally wrong with your organization if you put people like that as the first contact personnel with newly arriving customers. I would not suggest your business to friends even though, my personal experience with your shop at 1414 Pine Street was above expectations at all stages of my interaction with the shop and it's personnel.
Repair Quality - 4.5/5.0 -
I think Pine street Caliber has a very courteous professional crew. The Nrth Main Street Calber on the other hand almost cost you my business along with the $4500.00 bill. The receptionist unhelpful and the lady that takes the picture rude and argumentative. That is how a left and ended up at the 1414 Pine Caliber, if not for them I would have gone somewhere else with my money. Are those two women worth $4500.00 in the 10 minutes we interacted? Additionally, was I the only potential customer that walked away due to your dynamic due?
Customer Service - 4.5/5.0 -
Again. Customer service at the North Main street shop? Who are you kidding!
Returned Clean
My Experience - 0.0/5.0 -
There is a bubbly patch of material on the paint near the windshield. No apologies were provided, I was asked to "swing by" with the car. the staff knows we live far away and it means 2 hours of driving time to bring the car back! This should have been noticed and remedied by the staff before the car was "finished". Dissatisfied!!! Please help, thanks. Deborah De La Pena
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
Good job, however my suggestion is, for top notch service, when a client brings in their car with body damage, inspect the entire car and point out issues the client may also want to take care of at the same time. I realized when i got my car home the car hood has a large deep scratch that if shown to me by one of your experts, i would have definitely have wanted to be fixed!
Customer Service - 3.0/5.0 -
When brought in for body work the client is paying for, you should inspect the entire car and point out additional problems that need to be fixed. Your work was decent, but I realized when i got home that there is a large scratch on the hood that should have been fixed as well at the same time. Frustrated that your inspector wasn't proactive and conscientious enough to point this out.