Caliber - Walnut

4.9 (11,650reviews)
98%
20011 E Walnut Dr N,  Walnut,  CA  91789

In operation 29 years, 25 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (11,650)

Likely to Recommend

Repair Quality

My service advisor Jonathan was great. Communication was excellent

Customer Service

All staff is friendly and attentive

Likely to Recommend

Repair Quality

Joe and entire staff very professional and kept us updated on progress of repairs. Highly recommend!!!

Customer Service

Likely to Recommend

Repair Quality

Very reliable and time detailed . It keeps me updates on the status of the repair.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

My Experience

it’s been quite a while since I’ve had to have any repair work done on my car through an accident and it’s changed so much over the years… from Insurance approving it and referring me to Caliber Collision, the car rental, setting up an appointment and my service advisor. Michael Robertson was so good, He paid attention to all the details, made sure my car was in perfect condition. When I returned to pick it up, the gals in the office were efficient, explained everything, I hate to say it, but it made getting in a car accident a pleasant experience… Lol

Likely to Recommend

Repair Quality

Customer Service

My Experience

As always Michael & staff provide Excellent Customer Service. 10+. Very Welcoming and attentive. Would and Will Highly Recommend.

Likely to Recommend

Repair Quality

Customer Service

Michael and staff provided Excellent Customer Service

My Experience

From the moment I walked in to the completion of my car repair, everything was great! Girls at front desk were nice and professional. Michael was fantastic! Very professional and very friendly. I appreciated him keeping me updated on the progress of my car repair. I never had to call because he always called me to give updates. He made sure I was 100% happy with the final repairs. I couldn't be happier! Side note- I enjoyed the candies in the waiting area, especially the chocolates. I also appreciated the decorations. 😀

Likely to Recommend

I will recommend to others. And I will be back if I ever need repair again

Repair Quality

Very satisfied!

Customer Service

Michael was very professional and friendly. He explained everything and kept me updated on the progress of the repair.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Everything went smoothly. Staff was extremely kind and my service advisor was amazing. Car was done way faster than I expected.

Likely to Recommend

Repair Quality

Customer Service

My Experience

I greatly appreciate the detailed work; made car look brand new, along with excellent customer service and communication especially, Eunice. Will definitely be recommending this place to friends and family. Thanks again.

Likely to Recommend

Will definitely recommend to friends and family

Repair Quality

Meticulous work done to my vehicle

Customer Service

Amazing customer service, especially Eunice. Will definitely be recommending to friends and family.

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Good work overall. Mr Ly was very helpful and happy with his work.

Customer Service

Good work overall. Mr Ly was very helpful and happy with his work.

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

From front office to assigned Service Agent: process handled well! Mike Robertson was/ is commendable! Expert and professional, excellent and listens well to us, customers. Explains clearly what’s expected and possible effects of choices. He was meticulous as we are on making sure work done to our satisfaction. We met Marcus, Mgr. who took in our case during lunch time. Everyone was efficient, and works in line with their motto: Regaining back “rhythm of our life”. We appreciate much all your big help!

Likely to Recommend

Absolutely! We would spread the word proudly!

Repair Quality

Done professionally in time!

Customer Service

Nice to work with: focused on efficiency and done in a friendly, courteous manner.

Likely to Recommend

Repair Quality

Customer Service

My Experience

The job was done before the estimated time, and the job was well. My car looks brand new! Thank you!

Likely to Recommend

Repair Quality

Process was smooth and quick. The job was well done.

Customer Service

Staffs were friendly and polite.

Likely to Recommend

Repair Quality

Customer Service

Shari was real friendly and very helpful she has a great attitude

My Experience

Good work. The repair process is smooth and no problems

My Experience

Nice and clean job

Likely to Recommend

Repair Quality

After my accident, I was worried about getting my car fixed, but they made the process easy. They did an amazing job- the car looks brand new again. Reliable and great service. I will highly recommend them to everyone!

Customer Service

Customer was excellent. Any questions I had about the job they gave me a detailed and satisfactory explanation.

Returned Clean