Caliber - Waterloo
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Quick and easy to get a quote and schedule dent repair! Car looks brand new now! Kelly did an excellent job keeping me in the know as work progressed. Thank you!
My Experience - 5.0/5.0 -
Car was repaired in a timely manner and cleaned inside and out when I picked it up
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you, the work was completed to above our expectations and came in at a lower cost than the quote.
Likely to Recommend - 0.5/5.0 -
The price for the repair for hail damage on my car with $3000 higher than a local competitors quote however Caliber Collision was in network for State Farm or I would not have used this company.
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Person answering phone was always friendly and helpful.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Excellent wirk
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0 -
Great job
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Like how they texted me regularly with updates
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber Collision did a great job on my vehicle!! I had hail damage repaired & my vehicle came back looking brand new & the painted areas matched perfectly! Thank you!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Done ahead of schedule! Kelly is wonderful, kind, understanding, and respectful !
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Ashley and Rita were very helpful and polite.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job. Very professional.
Customer Service - 5.0/5.0 -
Honest
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
I think they did a great job , On my Truck !
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
The outside of my car was very clean. The inside was dusty and had oil spots from someone’s hands on it.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
They didnt listen to me about the damage to the radar module requiring a separate trip in. They also mounted the license plate super crooked and drilled extra holes in the bumper. My car is currently being inpected to see if a new bumper cover is required. Then they can move forward with the camera repair AFTER the bumper is replaced again.
Customer Service - 4.0/5.0 -
Very friendly and understanding considering the issues with the repair. However when it was bought up I had to discuss with the front desk. The manager did not come see me.
My Experience - 0.0/5.0 -
I appreciated being updated on my daughter’s car repair status once I called at the two week mark and asked about how it was going. Nobody knew I hadn’t been getting updates. But I wasn’t really upset by that. I know things like that can happen. The frustrating part was the phone call at 5:27 on Friday evening to say the car was finished but that the place was closing then for the weekend. The woman on the phone said she’d wait for me to call her back about putting the invoice on the seat of the car and hiding the keys somewhere so we could still get the car asap. I needed to make sure my daughter would have someone able to take her to get it. It took me 7min to confirm she could get it picked up. I called right back at the # she gave me to return the call and nobody ever answered!!! Needless to say,after 3wks of not having g her car, my daughter was very disappointed that she had to go another whole weekend without her car because of that. I don’t need a phone call. Just wanted to share that so hopefully it won’t happen to anyone else.