Caliber - Watsonville
In operation 29 years, 9 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
wonderful!! very nice people and they had everything handled well.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
great!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They did a great job and kept me notified along the way
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Great people great service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Amazing job good quality work
Likely to Recommend - 5.0/5.0 -
When a vehicle collides.
Repair Quality - 4.5/5.0 -
The car is beautiful! A great job! It would have been nice if my wheels were clean.
Customer Service - 5.0/5.0 -
Good customer service is essential for a business to succeed.
My Experience - 5.0/5.0 -
You guy’s did an amazing job on my car It looked new again Thank so much
Likely to Recommend - 5.0/5.0 -
They did wonderful job on my car I told my daughter to get her car fixed there
Repair Quality - 5.0/5.0 -
You guy’s did great job on fixing my car It’s a total loss I had accident right after Still did a job I want to thank you for all the hard work you
Customer Service - 5.0/5.0 -
Very helpful Kind on explaining the details on my car want need to be fix You guy’s were awesome thank so much
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They worked around my schedule
My Experience - 5.0/5.0 -
Came out so nice and clean thank you for also cleaning my car I really appreciate it !
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Good communications through out the process and the work is excellant.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Mui buen taller mas el personal y ni se diga del que me atendio Rafael mui buena persona y mui amable
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0 -
My experience with Caliber Collision, Watsonville, CA, was less than ideal. I selected this location because it was a direct repair/preferred shop through my auto insurance company. Several factors contributed to my dissatisfaction. First, the location was inconvenient relative to where I reside. Second, there was a lack of professionalism and insufficient explanation regarding the repair process prior to work beginning. Communication overall was poor, including inconsistent delivery timelines. While the vehicle was completed earlier than initially projected, I felt undue pressure from the manager and service advisor to take delivery within the same day or within 24 hours. This expectation was unreasonable from a customer standpoint. Although I cannot yet fully assess the long-term quality of the repairs, I was very dissatisfied with the vehicle's condition at delivery. The car was returned extremely dirty. The interior did not receive even a basic cleaning; instead, a low-quality glossy protectant appeared to have been applied. There was a noticeable amount of shop dust and a strong chemical odor inside the vehicle. Given concerns around chemical exposure and safety, especially with a child regularly in the vehicle, this was particularly troubling. In closing, I wish your shop well, but based on this experience, I would not use or recommend your services in the future.
Repair Quality - 1.5/5.0 -
My experience with Caliber Collision, Watsonville, CA, was less than ideal. I selected this location because it was a direct repair/preferred shop through my auto insurance company. Several factors contributed to my dissatisfaction. First, the location was inconvenient relative to where I reside. Second, there was a lack of professionalism and insufficient explanation regarding the repair process prior to work beginning. Communication overall was poor, including inconsistent delivery timelines. While the vehicle was completed earlier than initially projected, I felt undue pressure from the manager and service advisor to take delivery within the same day or within 24 hours. This expectation was unreasonable from a customer standpoint. Although I cannot yet fully assess the long-term quality of the repairs, I was very dissatisfied with the vehicle's condition at delivery. The car was returned extremely dirty. The interior did not receive even a basic cleaning; instead, a low-quality glossy protectant appeared to have been applied. There was a noticeable amount of shop dust and a strong chemical odor inside the vehicle. Given concerns around chemical exposure and safety, especially with a child regularly in the vehicle, this was particularly troubling. In closing, I wish your shop well, but based on this experience, I would not use or recommend your services in the future.
Customer Service - 2.0/5.0
My Experience - 5.0/5.0 -
Purrfect
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
All good
Repair Quality - 5.0/5.0 -
A huge surprise! Better than new
Customer Service - 5.0/5.0 -
They are wonderful, my car came back looking like new. Plus the Watsonville office has great people. Very accommodating