Caliber - Watsonville
In operation 29 years, 9 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
My mirror it wiggle a lot while I am driving is looses disappointed
My Experience - 5.0/5.0 -
Very great service and the quality of work is superior. Would definitely use them again and have no problem recommending them to family and friends
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Damage done to the engine was not worth the clean work of their body work
Repair Quality - 1.0/5.0 -
The body work was amazing. However, it was not worth the damage done to my engine. My car was left there for about 2 weeks. I was so excited when I pick it up but on the way home I get an emissions system problem light. I called the shop and they asked me to bring the car back in. Their mechanic told me there were rats in my engine chewing things up, he showed me. I was upset as this must have happened there, I park my garage and absolutely no rats. After that I was told by a different person that “no it’s not rats, we don’t know why the mechanic said that”.. they “fix” the hose and send me on my way. That evening the error message pops back on. I call and this time the manager or owner, not sure what his title is. He tells me to take my car to my dealer and if I can prove the damage was done at their shop they would fix it. Like wtf. These damages were definitely done at this location. After hearing how upset I was he tells me to take it to his mechanic shop of preference, that shop tells me it’s a pcv valve and he can fix it for $360!! A part that costs $20 max. I left upset and still dealing with my car’s engine light + figuring out how to pay for the damage done at caliber collisions.. have they called to check on me or my car? Absolutely not. First and last time I will ever bring or recommend this shop..
Customer Service - 2.0/5.0 -
I received a text that my car was ready on a Friday. I was already home and live out of town. Tried picking my car up on Monday and I’m told they don’t know why a text was sent if car was not ready. Once I got upset they were able to “expedite” the process and I was able to pick up that afternoon. The gentleman who helped me apologized and sent me on my way.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Well done with communication and body work keep up the good work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They did an excellent job and was done three days before they were due to be done. They even washed my car inside and out, I was impressed with that. They even washed staff were friendly, cooperative and easy to work with, I couldn’t ask for a better experience. Keep up the good work.
My Experience - 5.0/5.0 -
My car looks brand new! The staff was very professional and my car was fixed in a timely manner!
My Experience - 5.0/5.0 -
The two gentlemen that assisted me were Jacob and Rafael. They both answered all my questions and my phone calls. Liked that they have a good relationship with the rent a car service. It made the drop off and pick up much easier. Will definitely recommend Caliber Collison to all my friends and family. Thank you again for great customer service. Esther
Likely to Recommend - 5.0/5.0 -
Telling all my friends and family. Their work and customer service was A+.
Repair Quality - 5.0/5.0 -
Jacob and Rafael were very helpful and knowledgeable. They made the whole experience stress free. Loved that they were the ones communicating with the insurance and rent a car service.
Customer Service - 5.0/5.0 -
Awesome, greeted right away, no wait and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The whole team was very kind, helpful and kept to the estimated tum around time for my car. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Overall great job! No complaints at all. Thank you🤗
Customer Service - 5.0/5.0 -
Excellent!
Returned Clean
My Experience - 5.0/5.0 -
Team was informative about the status of the repairs. Turned out to be a lot quicker than expected.
My Experience - 5.0/5.0 -
Rose Marie McNair is the owner; Peter is my son. Excellent job very pleased with the work and communication. Thank you so much.
Likely to Recommend - 5.0/5.0 -
100% would recommend
Repair Quality - 5.0/5.0 -
my car looks brand new !! Really happy with this experience plus didn’t take more than two weeks ! Super helpful workers as well !
Customer Service - 5.0/5.0 -
Very amazing customer service !
Returned Clean
My Experience - 5.0/5.0 -
I appreciated getting updates and the team was great. Thank you!