Caliber - Wayne

4.7 (263reviews)
94%
392 West Lancaster Avenue,  Wayne,  PA  19087

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Volkswagen

Reviews (263)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its high-quality repairs, with many noting their vehicles looked brand new upon return. The team receives strong recognition for proactive and frequent communication, including regular text updates that kept customers informed throughout the repair process. Timeliness is a notable strength, with numerous customers reporting their vehicles were completed ahead of schedule. Staff professionalism, friendliness, and helpfulness are repeatedly highlighted. A few customers noted areas for improvement directly from their experiences, including occasional delays due to back-ordered parts, isolated quality control concerns such as panel gaps or incomplete repairs, and instances where communication with insurance providers could have been more streamlined.

Likely to Recommend

Repair Quality

All repairs weren’t done

Customer Service

Returned Clean

Likely to Recommend

Had a good experience with Caliber. I think the car just needs more work than originally anticipated.

Repair Quality

The repair happened much quicker than anticipated so I was excited to get it back! I’m wondering if the repair was rushed? The new paint is bubbled in certain areas and certain functions are not working the same as before accident.

Customer Service

Hey guys! I am actually having a few issues with car since getting it back. It’s got a few malfunctions and quirks that didn’t occur before the accident. I’d like to know if it would be possible to have it looked at again? Thanks!

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Repair Quality

Customer Service

Returned Clean

My Experience

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Repair Quality

Customer Service

They do great work and they keep you updated on the status of your vehicle.

My Experience

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Repair Quality

Customer Service

My Experience

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Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Rory was a rockstar! So helpful and informative!

Customer Service

Returned Clean

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Repair Quality

Customer Service

Great communication and service overall. Will definitely use Caliber Collison again.

Returned Clean

My Experience

I was kept up to date regarding the progress of my repair. My car was fixed fast and correctly which saved me money on my car rental. I was offered convenient options to pay my deductible.

My Experience

Likely to Recommend

Repair Quality

the armrest by my door is pushed in more than it was when we brought it in

Customer Service

Returned Clean

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Repair Quality

Customer Service

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I would definitely recommend Caliber Collision.

Repair Quality

I am completely satisfied with the repair. It looks like a brand new car.

Customer Service

The Caliber staff did a great job repairing my car and communicating with me on a regular basis on the status of the repair. Everyone was very personable and professional.

Likely to Recommend

Great experience. Would definitely recommend. But I hope I won't need your services again!

Repair Quality

Customer Service

Rory was great. He kept me updated throughout the process.

Returned Clean

My Experience

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Customer Service

My Experience

Very happy with the work, the speed with which you performed it, and the friendly and responsive team that I interacted with.

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Repair Quality

People were great and kept me updated on the status of my repair. I got my car back sooner than expected.

Customer Service

My Experience

Staff was friendly and courteous. The job was completed ahead of schedule. There is a minor chip in the paint job but I was assured that they would call and schedule that to be fixed promptly.

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Repair Quality

Customer Service

Returned Clean