Caliber - Wayne

4.6 (224reviews)
93%
392 West Lancaster Avenue,  Wayne,  PA  19087

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Volkswagen

Reviews (224)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop's excellent customer service, with staff being described as friendly, professional, and responsive. Many highlight the quality communication through regular text updates and proactive notifications about repair progress. The repair quality receives strong positive feedback, with vehicles often returned looking like new and thoroughly detailed. Timeliness is frequently commended, with many repairs completed ahead of schedule. However, some customers experienced communication gaps, extended repair times due to parts availability, and occasional quality control issues requiring return visits for minor adjustments.
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"... caliber collision brought my car back to life and they did an amazing job! I definitely recommend going to them. Theyre all very friendly and they ..." Read more
"... satisfied with the superior work they did on my car. Looks like a brand new car! Thank you!" Read more
"Color looks wavy after the second attempt. Panel replaced is loose and stained. Body work looks ..." Read more
"From start to finish, Caliber Collision was very transparent wonderful service and engagement"
"Shop went above and beyond with fixing my car. My car was fixed perfectly, fully cleaned and detailed, and every time I called, I was given a ..." Read more

My Experience

My Experience

Rory did an excellent job with the repair and was extremely proactive in contacting me to keep me up to date.

Likely to Recommend

Repair Quality

Customer Service

Technician was very prompt about giving me updates.

Returned Clean

My Experience

Rory and the staff were excellent. Helpful and engaging and so knowledgeable about our car. Very happy to deal with them. Five stars on all counts.

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Repair Quality

Customer Service

Above and beyond

Returned Clean

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Repair Quality

The whole crew at Caliber is efficient, timely, friendly and excel in service,

Customer Service

100% satisfied.

Returned Clean

My Experience

The is a scratch on the bumper that wasn’t there before. And the linings for the wheels aren’t fully secured. There is still dents on the hood where it was dented. I think the paint job is wonderful and everything else looks great.

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

My Experience

Process was very easy and efficient, and the repair was perfect.

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Repair Quality

Customer Service

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Repair Quality

Customer Service

My Experience

My Experience

There is a dent that I see on the rear bumper

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Repair Quality

Customer Service

My Experience

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Depends on how this leak is resolved.

Repair Quality

Fluid is leaking where the rear differential was replaced. Likely differential fluid, but could be break fluid…unsure.

Customer Service

Good communication and but effort made to address delays associated with parts not arriving to get car assessed, delayed parts being ordered by a week. Then a rear differential was order, but was cracked…so we needed to wait for another rear differential to arrive. Things happen and Rory communicated status well. Progress was slow.

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

They did a good job with the work and communicating

Likely to Recommend

Repair Quality

Everything looks good.

Customer Service

Very courteous and professional.

Returned Clean