Caliber - Wayne
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 2.5/5.0 -
If it was a basic car (not a Porsche) I would.
Repair Quality - 1.5/5.0 -
Car is still not repaired.
Customer Service - 4.0/5.0 -
The team has been pleasant and responsive. However, ac4 day job is now approaching 8 weeks. The paint and body work were fine, but the repair required the removal of the dash. The team was obviously not qualified to do that work. The car is now at my mechanic to resolve remaining issues.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
I was not happy with the communication, I was told I would get text messages on the progress of my car. I never did, I had to call them repeatedly for an update. I was also told that my windshield was getting replaced, there was a chip in the windshield upon receipt of the car. The car was towed from the Sanatoga garage to their garage in Wayne as the Wayne garage could fix the car sooner. I was told they could have the car finished on a Friday , I never heard from them and called and they said the windshield was getting replaced and they needed someone to calibrate it. So they said Monday they would get that done and tow my car back to the Sanatoga garage for pick up. Monday at 11 I called and said when is the car being towed back and they said they were still waiting for the windshield to be calibrated. I called back Monday afternoon and they said they wouldn’t be able to have a tow back until after they closed. So I made a complaint to the Manager and paid my deductible by phone and they towed the car to my home. Upon receipt of my car Monday early evening, I noticed the windshield was never replaced. I am not sure why they said in addition to the other work done on my car why they would say the windshield is also getting replaced when it was not. Communication awful but the work performed was exceptional.
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
I mark down only because of the confusion getting the repair started. I'm very happy with the work -- and I found my EZ Pass!
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0
My Experience - 5.0/5.0 -
A great team. Responsive. Helpful. Car is cleaner than I left it! :-)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Brad and his group were awesome (young man and woman both also helped me in person and on the phone.. exemplary service thank uou
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Strong from start to finish. Highly engaged and professional staff
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Seamless experience start to finish. Thanks to this team for making a bad day, better. Appreciate all of the help in getting this taken care of.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very nice work I am happy with the service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Friendly, communicative, and knowledgeable. Top notch service all the way around!
My Experience - 5.0/5.0 -
Brad and everyone at the Caliber were very friendly and explained everything to me the process. They also completed my car ahead of schedule. The car looks brand new!