Caliber - Webster
In operation 29 years, 6 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0 -
I have been coming to this shop for decades under previous owner and work has always been exceptional. Just a few things that I noted that need work
Repair Quality - 4.0/5.0 -
As far as the Repair, it looks great, but time will tell. Deducted stars for length of time for repair and they left a muddy mess from shoes in driver's area and left replaced parts and boxes in car.
Customer Service - 3.0/5.0 -
When I dropped car off, the estimator I talked to was snotty when I asked a question he said "did you read your policy?" and acted like he was being bothered.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a great job and communicated well
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
Zero communication skills, never knew what was going on, my car was in for 4 weeks over a dented door
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Brandon is a disrespectful individual that has no respect for women. And poor customer service skills.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Would never recommend your shop and would never come back.
Repair Quality - 1.5/5.0 -
Still waiting on manager to call me Back after 3 days waiting, for damage on my car that happened on the parking lot. I’ll be going to corporate momentarily
Customer Service - 0.5/5.0 -
Car was damaged while on caliber premises and manager has not got back to me after waiting for 5 days
Returned Clean
Likely to Recommend - 2.5/5.0 -
I would recommend a collision shop that did everything at one place
Repair Quality - 3.5/5.0 -
It took 22 days to fix it and no one could tell me why the car just stopped in the road and tire turned sideways
Customer Service - 4.0/5.0 -
I didn’t get updates sometimes
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Josh does an excellent job in communicating all the details and keeping us up to date. We appreciate his excellent customer service and he deserves to be acknowledged. Th thank you Josh!!! You are appreciated.
Customer Service - 5.0/5.0 -
I wrote a paragraph on the last question because Josh is what impressed me the most. Customer Service is #1 and not all businesses deliver Josh was the Best !!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding value, Outstanding customer service, Outstanding workmanship i take all my auto body repair caliber collisions
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a great job and everyone was very professional, especially Vanessa. They communicated with me every step of the way and my car was done on the day they promised!
Customer Service - 5.0/5.0 -
Everyone was awesome!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My car looks really great. I was so surprised that it looked like it just came off a dealers lot. No, I’m sorry it looked even greater it looked brand new.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was totally satisfied with the repair on my Ford Edge. It looks like the day I purchased it.
Customer Service - 5.0/5.0 -
My 2013 Ford Edge looks like it was just driven off the lot brand new. I would recommend them to fix my car again 100 percent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Brandon was great. Very helpful and responsive to all questions and concerns.
Customer Service - 5.0/5.0 -
In addition to Brandon, Vanessa and everyone else were also very helpful and accommodating.
Returned Clean
My Experience - 5.0/5.0 -
Very professional