Caliber - Weslaco
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Absolutely loved the way my car came out and how Roy updated me on everything going on I truly appreciate it
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything looked great and I appreciated the updates I would get on the process of my car
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber collision did a great job on fixing my suv. It looks like new.
Customer Service - 5.0/5.0 -
I was kept informed on every step.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very Satisfied!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It was good to be in a nice clean facility and have the folks do just what they promised.
My Experience - 5.0/5.0 -
Super great service. Easy to get everything started. Got frequent updates on the steps of getting my car fixed like they took everything apart, parts are in and a time line of when it would be complete. Awesome job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The staff, especially Robert was very attentive. He kept us informed about the work on the car. The timing was perfect. He told us it would take 2-3 weeks and it took 19days. We are very satisfied.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good service. Robert was excellent. He kept us updated. He told us it would take 2-3 weeks. It took only 19days.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great services. Kept me updated throughout the process.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Muy satisfecha con el servicio y ala atención llevaron mi auto hasta mi trabajo
Customer Service - 5.0/5.0 -
Excelente
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
My experience was positive and the service was very good.
Customer Service - 4.0/5.0 -
Personnel was friendly, helpful and courteous.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
My husband was then brought into the shop to speak with the technician who had performed the calibration. He asked the technician directly whether the blind spot detection sensor had been calibrated. The technician initially responded that it most likely had probably been. When my husband asked for a clear confirmation, the technician admitted that he had not worked on or calibrated that sensor at all. This was concerning, as we had been reassured multiple times that all necessary sensors would be addressed and calibrated. My husband then asked Pablo why this had not been completed during the repair process. Pablo responded that the next step would be to take the vehicle to a BMW dealership for calibration. However, the technician present stated that he was capable of performing the calibration at that time. My husband questioned why this step had not been completed in-house initially if it was within their capability. This entire experience has been extremely disappointing. It appears that once payment from the insurance company was received, responsibility for resolving the issue was deferred elsewhere, despite the shop having the ability to address it directly. As of now, the issue remains unresolved, and I am not satisfied with the service provided.
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
I took my vehicle in for repairs on April 9, 2026, where Roy was the service representative handling my case. I was informed that all damage from the accident would be repaired, including replacement of any malfunctioning sensors, as well as the blind spot light sensor on the passenger-side mirror. After approximately a week and a half, I was notified that my vehicle was ready for pickup, and I retrieved it on April 23, 2026. Upon leaving the shop, I immediately noticed that the passenger-side blind spot sensor was not functioning. I contacted Roy right away to report the issue. He advised me to continue driving the vehicle and to follow up with him the next morning if the problem persisted. On April 24, 2026, I contacted the shop and was informed that Roy was out that day. Roy returned my call on April 25 and arranged to pick up the vehicle to inspect the issue. My vehicle was picked up around 9:00 a.m., and Roy stated he would take it back to the shop for evaluation. Later that day, around 2:00 p.m., I contacted the shop and spoke with Roy, who informed me that they were recalibrating the sensor and would return the vehicle shortly. The vehicle was delivered back to me around 3:00 p.m. However, when I left work at approximately 5:00 p.m., I found that the passenger-side blind spot sensor was still not working. I contacted Roy again, and he stated that I would need to speak with the manager, Pablo. On April 28, 2026, after not receiving a follow-up, I called the shop and was transferred to Pablo. During our conversation, I asked why Roy had indicated the issue was resolved when it clearly was not. Pablo questioned why I had not test-driven the vehicle with Roy at the time of pickup. I explained that this was never offered to me. Pablo then instructed me to bring the vehicle to the shop after work for a test drive. He also mentioned that he could arrange an inspection with BMW to determine the cause of the issue, but stated that if the problem was found to be unrelated to the accident, I would be responsible for the cost. I explained that the blind spot sensor was functioning properly prior to the accident and has not worked since. Following this, I arranged for my husband to take the vehicle to the shop to test drive it with Pablo and demonstrate that the issue remains unresolved. Upon arriving for the scheduled test drive, my husband attempted to demonstrate firsthand that the passenger-side blind spot warning system was still not functioning properly. My husband first requested to see photos from the initial teardown of the rear bumper to determine whether the specific sensor had been inspected or damaged. However, only photos of the rear camera and reverse sensors were available. My husband was then brought into the shop to speak with the technician who had performed the calibration. He asked the technician directly whether the blind spot detection sensor had been calibrated. The technician initially responded that it most likely had probably been. When my husband asked for a clear confirmation, the technician admitted that he had not worked on or calibrated that sensor at all. This was concerning, as we had been reassured multiple times that all necessary sensors would be addressed and calibrated. My husband then asked Pablo why this had not been completed during the repair process. Pablo responded that the next step would be to take the vehicle to a BMW dealership for calibration. However, the technician present stated that he was
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was great updates were consistent and the repairs were fast
Customer Service - 5.0/5.0 -
Everything was great updates were consistent and the repairs were fast
Returned Clean
My Experience - 5.0/5.0 -
Yes they did a good job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They got it done on the exact day they had estimated.