Caliber - West Chester University
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Bryan and the team at Caliber were outstanding from start to finish. They provided an estimate as a walk-in that was not only competitive but thorough (other local body shops were requiring appts and some didn’t have availability for several days). As soon as we decided to proceed, parts were ordered and arrived quickly with the repair being done in less than 48 hours - and even coming in below estimate. Really appreciated the speediness, friendliness, and quality of the team and end product.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber always delivers. My vehicle looks brand new.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Lance is great. The techs do awesome work
My Experience - 5.0/5.0 -
You made it very easy…all staff were very curious.
Likely to Recommend - 5.0/5.0 -
And already have
Repair Quality - 5.0/5.0 -
My first response must have been lost. Everything and everybody I dealt with were just fine
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
We are so glad to have found this local shop for body work! Lance, Lexy, Jeff, everyone is so pleasant & professional! New body shop for our cars!
Repair Quality - 5.0/5.0 -
Professional, great communication, beautiful work!
Customer Service - 5.0/5.0 -
Never a missed call or return call when I had questions, always prompt & professional!
My Experience - 5.0/5.0 -
Everything related to Caliber Collision was 10/10! From my first interaction to driving away in my car with repairs completed, I felt supported and informed. Don’t want to go through another car accident but they will be who I call if I need car repairs, no doubt.
Likely to Recommend - 5.0/5.0 -
See prior comments.
Repair Quality - 5.0/5.0 -
Wouldn’t want another accident but if I ever need repairs in the future, Caliber Collision is the only place I’d go. I had so many questions and everyone was so knowledgeable and helpful it made an incredibly stressful situation bearable. I’ve already referred them to two of my coworkers!
Customer Service - 5.0/5.0 -
See prior comments.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great customer service and work was done on time!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Unfortunate timing of being at the wrong place at the wrong time ( 3 times ) and needing Caliber Collision’s expertise. Great experience each time, but hope to not see them again for a while. Thank you to the entire team from beginning to end for the repairs on our newer Ford Explorer. Almost $10k rear end hit and you would never know.
Likely to Recommend - 1.5/5.0 -
Collision work seems fine Paint job incomplete Customer service after lance retires, unprofessional
Repair Quality - 4.0/5.0 -
There are still scrape marks in the paint down the side of the car (doors and quarter panel)
Customer Service - 2.5/5.0 -
Lance was up front and honest Jeff and the receptionist were not, I had to extend the rental car contract 6 times (7 weeks in total) because they kept missing their stated delivery date, which meant I was also continually canceling on my fariends, family and co- workers who had set aside time to get me to the shop to pick up the car .... I called once a week for an update because jeff never called me .... last time I was in a deer accident, i used caliber and Lance kept me in the loop and the car was delivered on time ... this time with Jeff the experience was completely unprofessional
Returned Clean
My Experience - 5.0/5.0 -
Very happy with the the repair experience. Excellent work! Thank you!!