Caliber - West Chester University

4.9 (2,280reviews)
96%
111 S. Bolmar Street,  West Chester,  PA  19382

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (2,280)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for thorough and proactive communication, including regular text and phone updates throughout the repair process. Timeliness was frequently highlighted, with several customers noting their vehicles were completed ahead of schedule. The staff was widely described as professional, friendly, and accommodating, making stressful situations smooth and manageable. A few customers noted areas for improvement directly from their experiences, including delays in proactive updates, longer-than-expected repair times due to parts availability, and isolated concerns about overlooked items. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
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"... detail. It didnt feel like just another transaction; they genuinely wanted to make sure I was happy with the results, and that made a big difference. ..." Read more
"... the only place Id go. I had so many questions and everyone was so knowledgeable and helpful it made an incredibly stressful situation bearable. ..." Read more
"... phenomenal job repairing our 2025 Ford Explorer, everything looks flawless and drives like new. Communication was clear throughout the process, ..." Read more
"Awesome job! I appreciate the text updates. Well done and great customer service!"
"Caliber did everything possible to make everything right for us. The CRV looks and drives great. I will be ..." Read more

Likely to Recommend

I have already told two of my friends :)

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Returned Clean

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I would recommend Caliber to friends and family

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Caliber did a phenomenal job with this repair

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Customer service was outstanding

My Experience

Once again, Lance and his team did an excellent job! Lance kept me updated every step of the way and my truck looks good as new. I will for sure be calling Lance for any future auto repairs.

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Work was excellent. Guys kept me informed as to progress and anticipated completion.

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Answered all my questions and returned calls promptly

Returned Clean

My Experience

Quick, thorough communications, car looks new- cleaned as well

My Experience

Responsive friendly service

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My Experience

The repair took longer than expected due to waiting for incorrectly ordered parts and a wiring issue, however the team was very communicative in providing updates, and I'm happy with the repair. It looks great! Job well done!

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they are the best

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quick and professional service

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great service

My Experience

Job well done. Great work. Completed ahead of time and the cost was about 25% lower than the orginal estimate. I use Caliber Collision for all of my car repair work. And the staff and communication before, during, & after the job is superb. Kudos to LexI, Brian, & Jeff.

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Goo repair shop

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Workmanship was very good.

My Experience

Great team there the technicians did great work. I am super pleased with my repair it looks like new again!!

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Great people very accommodating

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My car looked great I could se the attention to detail

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Returned Clean

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