Caliber - West Sacramento
In operation 29 years, 9 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0 -
hasn't been long since the repair so unable to assess the quality yet
Customer Service - 1.5/5.0 -
The first time I took in my car for an appointment, they assessed the damage and told me they didn't know how long it would take so I could decide to make another appointment or get a rental car. I came in for another appointment the next week and they said they needed to order the part. Why wouldn't they have already ordered the part if they knew what they needed and knew I was scheduled for another appointment? I didn't want to leave my car there until the part delivered, so I waited for a call to know when to bring it back in once they had the part. When I brought it back in, they called me and said the part they ordered was used and broken, so they need to order another one. During that week they had to order 2 more before they finally got one that was new and accurate for my car. So when I brought it back in, they said it wouldn't take long to install and it might be done the same day but they will give me updates. I didn't hear one update all day so when I called at the end of the day, they said it wasn't done and can't guarantee when it will be done, but they would call me the next morning with a better idea. I got no call the next morning so I had to call, and they told me everything was almost done and they just had to wash it and check everything, that I would get a call shortly. 2 hours passed, so I called again to find out it was done and that they could deliver my car to me soon, but the person I was working with was on a lunch break. Another almost 2 hours passed, still no call. I called again and said I needed the car (it was already almost 3pm, after being told I would have it that morning) and they told me they are on their way. I finally got my car fixed and delivered to me after 1 month since my first appointment. It took 4 appointments, and about 5 weeks, from the time I first booked an appointment until getting it fixed. All the while driving around with a leaky gas tank. Needless to say, customer service was not good and they never followed through on when they said they would call, nor did they have any urgency to prioritize my car after making me wait weeks due to wrong orders for the part.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything went well thanks to Darcy and the office staff.
My Experience - 5.0/5.0 -
I have had to take my Honda to caliber collision twice for two different incidents. Each time I have received nothing but excellent customer service. The one thing that stood out this time compared to the time before was the service I received from Maleek. He kept in contact we me every step of the way and took the time to explain the different processes. I will always recommend caliber collision for auto body repairs. I hope I never need your services again but if I do, I’ll see you :)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very helpful,polite and courteous. Job was well done. And didn't take very long to get the job done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great service and repairs excellently completed. Totally satisfied customer.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very prompt and timely repairs
My Experience - 5.0/5.0 -
Awesome people to work with ! Answered all questions, and ask if I had any . BETSY, DARCY, and all were fabulous would recommend any one to Caliber Collision ! Great job ! All was finished in one day . Amazing ! Thank you .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome people,knowledgeable, friendly, proffesional, honest, & FAST SERVICE ! THANKS .
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Always very professional and courteous. Did work on time.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The caliber team was amazing. Every day I received a text or call updating me about my car progress the next steps and what parts or services my car was under going. Each and every team member exceeded my expectations. Amazing work.
Likely to Recommend - 5.0/5.0 -
Absolutely I would recommend.
Repair Quality - 5.0/5.0 -
The West Sacramento caliber team was amazing. Everyday I received an update of my cars progress. Very friendly and helpful to my millions of questions I had.
Customer Service - 5.0/5.0 -
Great job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The whole process was handled very professionally from start to finish.
Customer Service - 5.0/5.0 -
Very professional. I really appreciated that they offered to give me a ride to Shottenkirk Honda.