Caliber - West Salem
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
It looks better than before lol will definitely use you guys again in the future if needed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I love how thorough the Salem team is. They kept me updated everyday on the status/progress of my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Colin was great to deal with and even saved me a few bucks.. The guys that did the work ,👌🏻.
My Experience - 5.0/5.0 -
Outstanding service!!Collon and Paul and dawn were great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone that I dealt with was kind & patient with my many Questions. Dawn was especially good to work with, as all that I came in contact with were all great. I would certainly recommend Caliber Collision to Anyone that needed auto repairs.
Likely to Recommend - 5.0/5.0 -
VERY much likely. I would highly recommend Calibratu Collision, this business was recommended to myself, specifically the Caliber Collision in Salem, Va.
Repair Quality - 5.0/5.0 -
Caliber Collision was really great to work with & the repairs look wonderful. Can't even see where there was any damage.
Customer Service - 5.0/5.0 -
All that I came in contact with were nice, knowledgable, & patient with my many Questions. They were also extremely good in keeping me up to date with the repairs.
My Experience - 5.0/5.0 -
I live in Blacksburg and chose to come all the way back to the Salem location beaded on quality of work, speed of service, and price. Paul and his team consistently deliver great customer service and to end.
My Experience - 5.0/5.0 -
It was efficient and in a timely message.
My Experience - 5.0/5.0 -
I am so impressed with the customer service, pricing, and quality of work. I shared praise for it with the insurance company, friends, and family. It was a white-glove-level experience end to end.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Paul and the team have been fantastic to work with. Thank you.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
The repair looks good but I wanted to know what was actually done. What would make it a 10 is transparency around what was actually done during the repair process. Information was not forthcoming. I had to ask many questions and even then answers were short and not all that helpful.
Customer Service - 2.0/5.0 -
The front desk and service advisor were both very friendly. The first thing I was asked to do during pickup is to sign an itemized list of repair work/estimates. We had not looked at my car and nothing had been explained. When I asked questions about why I was signing this form as if I agreed to what was done and the quality the service advisor did not have an answer. He told me no one had ever asked that before. The other persons insurance was paying the bill so I did not press the issue.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
There's a slight rattle coming from the repaired area that im still trying to chase down what it might be coming from other than that everything is great.
Customer Service - 5.0/5.0 -
Dawn has to be the best front office person I've ever interacted with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0 -
Very professional