Caliber - West Salem
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Repair was great! Personal were very courteous and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very helpful even when unexpected repairs needed and taking a lot longer than expected due to additional damage found. Did a great job
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Unexpected damage and took longer than originally anticipated
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
They were good to work with.
Repair Quality - 4.5/5.0 -
It took much longer than expected to complete the car.
Customer Service - 5.0/5.0 -
They kept me informed with delivery dates.
Likely to Recommend - 5.0/5.0 -
We’d be happy to keep using them for our cars and would be happy to recommend them to others!
Repair Quality - 4.5/5.0 -
The door replacement is great! The reason why it isn’t 10/10 is because we had mentioned that the speaker in the old door wasn’t working, and when we drove away after the repair the new one wasn’t playing music either. We had to go back to get that fixed, which they did right away - so we’re happy overall, but shouldn’t have had to point that out again.
Customer Service - 5.0/5.0 -
They were communicative and friendly!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
All parts of business was very pleasant to work with
Repair Quality - 5.0/5.0 -
Taken in on time and compltion early
Customer Service - 5.0/5.0 -
Excellent work no complaints
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great customer service. Everything was explained very well! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful job!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The communication was clear and concise. All questions were answered thoroughly everytime I asked. The truck looked great afterwards
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
An evaluation before the repair is finished doesn’t make sense.
Customer Service - 2.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Car looks great and my daughter said everyone she came in contact with at caliber collision was super nice! Simply being nice goes a long way!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was delighted with the friendly, accommodating service received from Caliber Collision. They kept us well informed during the process ( trouble with receiving parts), fixed the problem and returned the car sparkling clean. ⭐️ ⭐️⭐️⭐️⭐️⭐️
Likely to Recommend - 4.0/5.0 -
The work that was done looks like it did before the accident and regardless of my service advisor opting not to answer my one question (asked 6 times), the rest of the communication was good and the rest of the customer service was cordial and professional.
Repair Quality - 2.5/5.0 -
They haven't finished. They forgot to put the license plate mounting frame back onto the bumper. Also, they left a large piece of the old bumper in my back seat. Everything else looks good.
Customer Service - 4.0/5.0 -
Everyone was cordial and professional, but communication/ full disclosure was slightly lacking.